Isaiah Adams
Billings
Summary
Dynamic and results-driven professional with extensive experience at Five Guys Burger And Fries, excelling in customer service and order fulfillment. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in cash handling and food safety, consistently promoting a clean and welcoming environment while training new staff to uphold high standards.
Overview
3
3
years of professional experience
Work History
Crew Member
Five Guys Burger And Fries
07.2023 - 03.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Stocked shelves to organize aisles in assigned department.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Contributed to increased sales by upselling menu items and promoting special offers.
FOH Team Member
Buffalo Wild Wings
08.2022 - 05.2023
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
Crew Member
McDonald's
12.2021 - 08.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High School Diploma -
Billings Senior High School
Billings, MT05-2021
Skills
- Order fulfillment
- Food safety
- Cash handling
- Customer service
- Food preparation
- Sales techniques
- Team collaboration
- Inventory management
- Menu knowledge
- Training others
- Clear communication
- Cleaning
- Customer engagement
- Taking orders
Timeline
Crew Member
Five Guys Burger And Fries
07.2023 - 03.2025
FOH Team Member
Buffalo Wild Wings
08.2022 - 05.2023
Crew Member
McDonald's
12.2021 - 08.2022
High School Diploma -
Billings Senior High School
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