Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ivana Boskovic

Ivana Boskovic

San Pawl Il-Baħar

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need. Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive, and supportive supervision.

Overview

16
16
years of professional experience
2
2
Languages

Work History

Housekeeping Supervisor, Receptionist

Tarona Guesthouse
08.2019 - Current
  • Evaluated employee performance and developed improvement plans.
  • Completed schedules, shift reports, and other business documentation.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Increased employee performance through effective supervision and training.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Managed laundry sorting, washing, drying, and ironing.
  • Worked with front desk to respond promptly to all guest requests.

Laundry Attendant

Hotel Topaz
05.2019 - 08.2019
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Collected soiled linens and clothing and pretreated stains.

Housekeeping Supervisor

Labranda Rivirera Resort & Spa
08.2017 - 08.2018
  • Worked with front desk to respond promptly to all guest requests.
  • Evaluated employee performance and developed improvement plans.
  • Managed laundry sorting, washing, drying, and ironing.
  • Completed schedules, shift reports, and other business documentation.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.

Room Attendant

Ramla Bay Hotel
03.2015 - 08.2017
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.

Tailor

Profi Stil Factory
06.2013 - 01.2015
  • Drew outline of pattern parts using drafting instruments such as calipers, squares and straight and curved rules.
  • Examined sketches, sample articles and design specifications to ascertain Number, shape and size of pattern parts.
  • Steamed and ironed fashion items in preparation for professional photo shoots.
  • Repaired garments and corrected construction mistakes.

Bar Waiter

Coffee Bar Barocco,
09.2012 - 06.2013
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Maintained clean and organized bar area.
  • Received over [Number] beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.

Assistant Cook

Atina Restaurant
03.2010 - 09.2012
  • Prepared food orders to support waitstaff and other team members.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
  • Placed orders to restock items before supplies ran out.

Sales Assistant

Mona
11.2009 - 03.2010
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Fielded customer questions to share information about products, availability, and pricing.

Sales Assistant

Planet Sport
03.2008 - 10.2009
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

High School Diploma -

Ivo Lola Ribar
Serbia
04.2001 -

Skills

Employee Evaluations

undefined

Timeline

Housekeeping Supervisor, Receptionist

Tarona Guesthouse
08.2019 - Current

Laundry Attendant

Hotel Topaz
05.2019 - 08.2019

Housekeeping Supervisor

Labranda Rivirera Resort & Spa
08.2017 - 08.2018

Room Attendant

Ramla Bay Hotel
03.2015 - 08.2017

Tailor

Profi Stil Factory
06.2013 - 01.2015

Bar Waiter

Coffee Bar Barocco,
09.2012 - 06.2013

Assistant Cook

Atina Restaurant
03.2010 - 09.2012

Sales Assistant

Mona
11.2009 - 03.2010

Sales Assistant

Planet Sport
03.2008 - 10.2009

High School Diploma -

Ivo Lola Ribar
04.2001 -

Similar Profiles

CREATE PROFILE
Ivana Boskovic