Ivey FitzGerald
Helena
Summary
Seeking to transition into new field, leveraging skills developed in fast-paced medical office environment. Excel at managing patient interactions, scheduling, and administrative tasks with efficiency and professionalism. Dedicated to providing exceptional service and contributing to positive team dynamic in new role.
Empathetic and organized individual with a diverse background in healthcare and customer service. Known for strong active listening and collaboration skills, dedicated to improving patient experiences and optimizing care processes.
Overview
3
3
years of professional experience
Work History
CNA
Beehive Assisted Living
Helena, MT
06.2026 - Current
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Collaborated with multidisciplinary teams to enhance resident care plans.
- Documented patient progress and maintained accurate records in compliance with regulations.
Server
Touchmark On South Hill
Helena, MT
12.2023 - 04.2026
- Delivered exceptional customer service in fast-paced dining environment to enhance guest satisfaction.
- Assisted in training new staff on service protocols and menu knowledge for consistent performance.
- Maintained cleanliness and organization of dining area to adhere to health and safety standards.
- Collaborated with kitchen staff to ensure timely delivery of meals, optimizing workflow efficiency.
- Built close and personal relationships with all the staff, and residents
- Managing people ages 14+
Medical Receptionist
Performance Health Chiropractic
Helena, MT
08.2025 - 01.2026
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated insurance verification processes to ensure coverage accuracy for patients.
- Assisted in maintaining electronic medical records, enhancing data accuracy and accessibility.
- Provided exceptional customer service, addressing patient inquiries and resolving concerns promptly.
- Organized, clean, and set up office everyday and after patients appointments
Server
Hwy 55 Burgers Shakes & Fries
Helena, MT
08.2024 - 03.2025
- Managed order accuracy by meticulously processing requests and communicating effectively with team members.
- Implemented feedback mechanisms to improve service quality, resulting in increased positive guest interactions.
- Streamlined table turnover process through effective time management, enhancing overall restaurant operations.
- Built personal relationships with everyone that walked through the doors
Education
High School Diploma -
Helena High
Helena, MT01.2026
No Degree - Cosmetology
Helena College
Helena, MT01.2028
Skills
- Time management
- Patient care
- Compassion and empathy
- Appointment scheduling
- Attention to detail
- Active listening
- Team collaboration
- Telephone etiquette
Timeline
CNA
Beehive Assisted Living
06.2026 - Current
Medical Receptionist
Performance Health Chiropractic
08.2025 - 01.2026
Server
Hwy 55 Burgers Shakes & Fries
08.2024 - 03.2025
Server
Touchmark On South Hill
12.2023 - 04.2026
No Degree - Cosmetology
Helena College
High School Diploma -
Helena High