Jaclyn Kessler

Worked across three distinct resort outlets simultaneously during peak season-averaging 80 hours per week while maintaining high performance in each environment

Upsold premium spirits, craft cocktails, and menu upgrades through personalized guest recommendations, increasing average ticket size

Built loyal repeat clientele through relationship-driven service, adapting communication style from casual lakeside guests to fine dining cocktail bar patrons

Resolved guest concerns quickly and professionally, consistently turning negative experiences into positive outcomes

Consulted with customers to match them to the right watercraft rental based on group, size, experience level, and budget- driving consistent upsells from paddlecraft to premium Master craft rentals

Managed high-volume customer interactions in a fast-paced seasonal environment, consistently converting walk-in inquiries into confirmed bookings

Captained guided boat tours, delivering an engaging customer experience that generated repeat business and positive word-of-mouth

Supervised staff and ensured service standards were met across all rental and tour operations

Built rapport quickly with first-time customers to create trust and encourage premium service upgrades

Delivered high-volume table service in a fast-paced sports bar environment, managing large parties while maintaining accuracy and a positive guest experience

Applied suggestive selling techniques to increase check averages through drink, appetizer, and other menu recommendations

Provided friendly, efficient curbside and dine-in service in a high-turnover environment, consistently delivering a positive guest experience under pressure

Handled cash transactions and order accuracy across a fast-paced outdoor service setting