Jacob Falzon
Professional
Hamrun
Summary
With a diverse work history spanning from customer onboarding and call center operations at APS Bank to check-in agent duties at Aviaserve Ltd, I've developed a foundation in customer service, administrative tasks, and effective communication. My experience is complemented by a commitment to learning and growth, as demonstrated in my ongoing education. I excel in teamwork, responsibility, and adaptability, skills I'm eager to bring to my next challenge.
Overview
5
5
years of professional experience
2
2
Languages
Work History
CLERK
KERBER SECURITY LTD
11.2023 - Current
I am currently the administrator of the system on which company files are opened.
As well as scanning and copying any necessary documents.
CUSTOMER ONBOARDING - TRAINEE
APS BANK
01.2023 - 09.2023
- Carrying out Background Checks.
- Illustrating Organisational Structures.
CALL CENTRE AGENT
APS BANK
03.2023 - 07.2023
- Answering queries regarding credit card applications, opening times, and term deposits among others.
- Handling CRM Requests
- Adjusting card limits via Secure Messages on the Bank's mobile application.
CHECK-IN AGENT
AVIASERVE LTD.
04.2022 - 12.2022
- Taking necessary payments.
- Checking luggage into the system.
- Printing Boarding Passes.
- Boarding passengers onto the plane.
CONTACT CENTRE AGENT
CENTRECOM LTD.
11.2021 - 02.2022
- Booking Covid-19 Swab Tests
- Answering any queries customers may have had.
SALES ASSISTANT
LEISURE STORES LTD.
11.2021 - 11.2021
- Assisting customers in locating the product they're looking for.
- Organizing the products in the storage room.
- Topping up shelves.
CREW MEMBER
BURGER KING
01.2021 - 08.2021
- Preparing specials and burgers on the board
- Cleaning DA
RECORD FILING CLERK
MUSCATS MOTORS LTD
01.2019 - 11.2019
- Filing and organising documents in chronological order.
Education
KINDERGARTEN -
St. Joseph School
Qormi, Malta 01.2006 - 1 2007
KINDERGARTEN -
St. Angela School
Pieta, Malta 01.2007 - 1 2008
PRIMARY - undefined
St. Francis
B'Kara, Malta 01.2008 - 1 2011
PRIMARY - undefined
St. Augustine's College
Marsa, Malta 01.2011 - 1 2014
SCHOOL LEAVING CERTIFICATE LEVEL 3 -
St. Augustine Secondary College
Pieta, Malta 01.2014 - 1 2019
POST-SECONDARY - undefined
GF Abela Junior College
Msida, Malta 09.2019 - 3 2021
ECDL ADVANCED LEVEL - undefined
CMC Training Centre
Zabbar, Malta 12.2022 - 2 2023
PREPARING FOR MARKETING AM, SOCIOLOGY IM AND ENGLISH IM - undefined
Private Canditate
09.2023 - Current
Skills
Proficiency in Office Software
Personal Information
- Date of Birth: 11/12/2003
- Gender: Male
- Nationality: Maltese
Additional Information
ORGANISATIONAL SKILLS
COMMUNICATION AND INTERPERSONAL SKILLS
Timeline
CLERK
KERBER SECURITY LTD
11.2023 - Current
PREPARING FOR MARKETING AM, SOCIOLOGY IM AND ENGLISH IM - undefined
Private Canditate
09.2023 - Current
CALL CENTRE AGENT
APS BANK
03.2023 - 07.2023
CUSTOMER ONBOARDING - TRAINEE
APS BANK
01.2023 - 09.2023
ECDL ADVANCED LEVEL - undefined
CMC Training Centre
12.2022 - 2 2023
CHECK-IN AGENT
AVIASERVE LTD.
04.2022 - 12.2022
CONTACT CENTRE AGENT
CENTRECOM LTD.
11.2021 - 02.2022
SALES ASSISTANT
LEISURE STORES LTD.
11.2021 - 11.2021
CREW MEMBER
BURGER KING
01.2021 - 08.2021
POST-SECONDARY - undefined
GF Abela Junior College
09.2019 - 3 2021
RECORD FILING CLERK
MUSCATS MOTORS LTD
01.2019 - 11.2019
SCHOOL LEAVING CERTIFICATE LEVEL 3 -
St. Augustine Secondary College
01.2014 - 1 2019
PRIMARY - undefined
St. Augustine's College
01.2011 - 1 2014
PRIMARY - undefined
St. Francis
01.2008 - 1 2011
KINDERGARTEN -
St. Angela School
01.2007 - 1 2008
KINDERGARTEN -
St. Joseph School
01.2006 - 1 2007
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