Jacob Falzon
Hamrun
Summary
With a diverse work history from customer onboarding and call center operations at APS Bank to check-in agent duties at Aviaserve Ltd, I've developed a foundation in customer service, administrative tasks, and effective communication. My experience is complemented by a commitment to learning and growth, as demonstrated in my ongoing education. I excel in teamwork, responsibility, and adaptability, skills I'm eager to bring to my next challenge.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Assistant Clerk
SIGNAL 8 SECURITY LTD
2024.03 - 2024.09
I worked in the Accounts Department at the Police Force General Headquarters - where I was in charge of handling payments, uploading receipts onto the system as well as photocopying,
CLERK
KERBER SECURITY LTD
2023.11 - 2024.02
I was the administrator of the system on which company files are opened.
As well as scanning and copying any necessary documents.
CUSTOMER ONBOARDING - TRAINEE
APS BANK
2023.01 - 2023.09
- Carrying out Background Checks.
- Illustrating Organisational Structures.
CALL CENTRE AGENT
APS BANK
2023.03 - 2023.07
- Answering queries regarding credit card applications, opening times, and term deposits among others.
- Handling CRM Requests
- Adjusting card limits via Secure Messages on the Bank's mobile application.
CHECK-IN AGENT
AVIASERVE LTD.
2022.04 - 2022.12
- Taking necessary payments.
- Checking luggage into the system.
- Printing Boarding Passes.
- Boarding passengers onto the plane.
CONTACT CENTRE AGENT
CENTRECOM LTD.
2021.11 - 2022.02
- Booking Covid-19 Swab Tests
- Answering any queries customers may have had.
SALES ASSISTANT
LEISURE STORES LTD.
2021.11 - 2021.11
- Assisting customers in locating the product they're looking for.
- Organizing the products in the storage room.
- Topping up shelves.
CREW MEMBER
BURGER KING
2021.01 - 2021.08
- Preparing specials and burgers on the board
- Cleaning DA
RECORD FILING CLERK
MUSCATS MOTORS LTD
2019.01 - 2019.11
- Filing and organising documents in chronological order.
Education
KINDERGARTEN -
St. Joseph School
2006.01 - 2007.01
KINDERGARTEN -
St. Angela School
2007.01 - 2008.01
PRIMARY - undefined
St. Francis
2008.01 - 2011.01
PRIMARY - undefined
St. Augustine's College
2011.01 - 2014.01
SCHOOL LEAVING CERTIFICATE LEVEL 3 -
St. Augustine Secondary College
2014.01 - 2019.01
POST-SECONDARY - undefined
GF Abela Junior College
2019.09 - 2021.03
ECDL ADVANCED LEVEL - undefined
CMC Training Centre
2022.12 - 2023.02
Marketing AM, English IM, And Sociology IM
Private Candidate
2024-09
Bachelor of Arts - Business Enterprise
MCAST
Poala 2001.04 -
Skills
Problem-Solving
Adaptability
Sense of Responsibility
Teamwork
Timeline
Assistant Clerk
SIGNAL 8 SECURITY LTD
2024.03 - 2024.09
CLERK
KERBER SECURITY LTD
2023.11 - 2024.02
CALL CENTRE AGENT
APS BANK
2023.03 - 2023.07
CUSTOMER ONBOARDING - TRAINEE
APS BANK
2023.01 - 2023.09
ECDL ADVANCED LEVEL - undefined
CMC Training Centre
2022.12 - 2023.02
CHECK-IN AGENT
AVIASERVE LTD.
2022.04 - 2022.12
CONTACT CENTRE AGENT
CENTRECOM LTD.
2021.11 - 2022.02
SALES ASSISTANT
LEISURE STORES LTD.
2021.11 - 2021.11
CREW MEMBER
BURGER KING
2021.01 - 2021.08
POST-SECONDARY - undefined
GF Abela Junior College
2019.09 - 2021.03
RECORD FILING CLERK
MUSCATS MOTORS LTD
2019.01 - 2019.11
SCHOOL LEAVING CERTIFICATE LEVEL 3 -
St. Augustine Secondary College
2014.01 - 2019.01
PRIMARY - undefined
St. Augustine's College
2011.01 - 2014.01
PRIMARY - undefined
St. Francis
2008.01 - 2011.01
KINDERGARTEN -
St. Angela School
2007.01 - 2008.01
KINDERGARTEN -
St. Joseph School
2006.01 - 2007.01
Bachelor of Arts - Business Enterprise
MCAST
2001.04 -
Marketing AM, English IM, And Sociology IM
Private Candidate