Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jacob Falzon

Jacob Falzon

Hamrun

Summary

With a diverse work history from customer onboarding and call center operations at APS Bank to check-in agent duties at Aviaserve Ltd, I've developed a foundation in customer service, administrative tasks, and effective communication. My experience is complemented by a commitment to learning and growth, as demonstrated in my ongoing education. I excel in teamwork, responsibility, and adaptability, skills I'm eager to bring to my next challenge.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Assistant Clerk

SIGNAL 8 SECURITY LTD
03.2024 - 09.2024

I worked in the Accounts Department at the Police Force General Headquarters - where I was in charge of handling payments, uploading receipts onto the system as well as photocopying,

CLERK

KERBER SECURITY LTD
11.2023 - 02.2024

I was the administrator of the system on which company files are opened.

As well as scanning and copying any necessary documents.

CUSTOMER ONBOARDING - TRAINEE

APS BANK
01.2023 - 09.2023
  • Carrying out Background Checks.
  • Illustrating Organisational Structures.

CALL CENTRE AGENT

APS BANK
03.2023 - 07.2023
  • Answering queries regarding credit card applications, opening times, and term deposits among others.
  • Handling CRM Requests
  • Adjusting card limits via Secure Messages on the Bank's mobile application.

CHECK-IN AGENT

AVIASERVE LTD.
04.2022 - 12.2022
  • Taking necessary payments.
  • Checking luggage into the system.
  • Printing Boarding Passes.
  • Boarding passengers onto the plane.

CONTACT CENTRE AGENT

CENTRECOM LTD.
11.2021 - 02.2022
  • Booking Covid-19 Swab Tests
  • Answering any queries customers may have had.

SALES ASSISTANT

LEISURE STORES LTD.
11.2021 - 11.2021
  • Assisting customers in locating the product they're looking for.
  • Organizing the products in the storage room.
  • Topping up shelves.

CREW MEMBER

BURGER KING
01.2021 - 08.2021
  • Preparing specials and burgers on the board
  • Cleaning DA

RECORD FILING CLERK

MUSCATS MOTORS LTD
01.2019 - 11.2019
  • Filing and organising documents in chronological order.

Education

KINDERGARTEN -

St. Joseph School
01.2006 - 01.2007

KINDERGARTEN -

St. Angela School
01.2007 - 01.2008

PRIMARY - undefined

St. Francis
01.2008 - 01.2011

PRIMARY - undefined

St. Augustine's College
01.2011 - 01.2014

SCHOOL LEAVING CERTIFICATE LEVEL 3 -

St. Augustine Secondary College
01.2014 - 01.2019

POST-SECONDARY - undefined

GF Abela Junior College
09.2019 - 03.2021

ECDL ADVANCED LEVEL - undefined

CMC Training Centre
12.2022 - 02.2023

Marketing AM, English IM, And Sociology IM

Private Candidate
09-2024

Bachelor of Arts - Business Enterprise

MCAST
Poala
04.2001 -

Skills

Problem-Solving

Adaptability

Sense of Responsibility

Teamwork

Timeline

Assistant Clerk

SIGNAL 8 SECURITY LTD
03.2024 - 09.2024

CLERK

KERBER SECURITY LTD
11.2023 - 02.2024

CALL CENTRE AGENT

APS BANK
03.2023 - 07.2023

CUSTOMER ONBOARDING - TRAINEE

APS BANK
01.2023 - 09.2023

ECDL ADVANCED LEVEL - undefined

CMC Training Centre
12.2022 - 02.2023

CHECK-IN AGENT

AVIASERVE LTD.
04.2022 - 12.2022

CONTACT CENTRE AGENT

CENTRECOM LTD.
11.2021 - 02.2022

SALES ASSISTANT

LEISURE STORES LTD.
11.2021 - 11.2021

CREW MEMBER

BURGER KING
01.2021 - 08.2021

POST-SECONDARY - undefined

GF Abela Junior College
09.2019 - 03.2021

RECORD FILING CLERK

MUSCATS MOTORS LTD
01.2019 - 11.2019

SCHOOL LEAVING CERTIFICATE LEVEL 3 -

St. Augustine Secondary College
01.2014 - 01.2019

PRIMARY - undefined

St. Augustine's College
01.2011 - 01.2014

PRIMARY - undefined

St. Francis
01.2008 - 01.2011

KINDERGARTEN -

St. Angela School
01.2007 - 01.2008

KINDERGARTEN -

St. Joseph School
01.2006 - 01.2007

Bachelor of Arts - Business Enterprise

MCAST
04.2001 -

Marketing AM, English IM, And Sociology IM

Private Candidate
Jacob Falzon