Jacob Pedersen
Hamilton,Mt
Summary
Committed to ensuring customer satisfaction by providing exceptional service and support. Proficient in utilizing customer services best practices and adept at exploring different and sometimes out of the box solutions to address customer needs effectively.
Overview
13
13
years of professional experience
Work History
Storage Manager
406 Storage solutions
01.2021 - Current
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Taking and inputting new customer information into database.
- Manage payments and overdue charges from tenants.
- In charge of upkeep and cleanliness of facilities.
Youth Counselor
Linda Massa Youth Home
02.2023 - 10.2024
- Monitored youth behavior and offered guidance and support for positive change.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
- Helped youth develop and achieve personal goals with close support.
- Established and maintained relationships with youth, families and community partners.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Supervised meetings with family members to help create support system for youth.
- Designed safe and supportive environment for youth to discuss issues.
PC Repair Technician
Grizzly Broadband
03.2018 - 01.2020
- Built and repaired computers according to schedule.
- Maintained office PCs, networks and mobile devices.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Configured new employee work stations consisting of hardware, software and peripheral devices.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
- Removed malware and viruses from laptops and desktop systems using specialized software.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Documented repair processes and helped streamline procedures for future technical support actions.
Tier 1 Technical Support Representative
Grizzly Broadband
03.2013 - 01.2018
- Educate potential customers on the wireless point to point internet that was offered.
- Completing sign-up paperwork for new customers.
- Troubleshooting customer issues with the internet system.
- Cross-trained to install wireless internet on top of troubleshooting.
Education
Associate of Arts -
The University of Montana
Missoula, MT05-2024
GED -
Homeschooled
Hamilton, MT05.2011
Skills
- Extensive knowledge of Microsoft computer systems
- Experience in Point of sale systems
- Proficiency in Microsoft office
- Customer service skills
- Payment processing
- Cash register operation
- Paperwork and reporting
- Youth supervision
- Youth guidance
- Parent and caregiver rapport
- Life skills training
Timeline
Youth Counselor
Linda Massa Youth Home
02.2023 - 10.2024
Storage Manager
406 Storage solutions
01.2021 - Current
PC Repair Technician
Grizzly Broadband
03.2018 - 01.2020
Tier 1 Technical Support Representative
Grizzly Broadband
03.2013 - 01.2018
Associate of Arts -
The University of Montana
GED -
Homeschooled