Jacqueline Rollins

I served as a Military Police officer, where I investigated incidents, responded to emergencies, and ensured the safety and well-being of service members. In this role, I handled sensitive situations with confidentiality, provided guidance and support to individuals in crisis, and worked closely with leadership, legal, and counseling teams to resolve cases properly. My experience in investigation, crisis management, and supporting people under stressful conditions directly aligns with the responsibilities of a SAPR position, where protecting and advocating for victims is the priority.

• Provided support and resources to individuals in crisis: While working at the Visitor Center, I frequently interacted with service members and civilians who reported concerns about sexual harassment, domestic violence, or safety threats. I listened, offered guidance, and connected them with appropriate support services.
• Promoted safety and awareness on base: Assisted individuals in understanding reporting procedures and safety measures, helping reduce risks of follow-up incidents.
• Acted as a first point of contact for sensitive situations: Built trust with community members, ensuring their concerns were taken seriously and directed to the right resources.
• Enhanced response to vulnerable populations: Leveraged my Military Police experience to provide calm, professional support in high-stress and emotionally charged situations.
• Conducted sensitive investigations: Successfully investigated a wide range of incidents, gathering evidence, interviewing witnesses, and producing detailed reports in accordance with regulations.
• Ensured safety and compliance: Maintained order on base and enforced policies, protecting personnel while handling situations professionally and ethically.
• Crisis response and support: Responded to emergencies, providing immediate assistance and guidance to individuals in distress, including cases involving domestic disputes and harassment concerns.
• Collaboration with multidisciplinary teams: Coordinated with legal, medical, and counseling personnel to ensure cases were handled thoroughly and appropriately.

During my final year of service, while working at the Visitor Center, I was recognized and coined for providing exceptional customer service and attention to detail. In this role, I was often the first point of contact for service members and civilians visiting the base. Many individuals approached me with sensitive concerns, including sexual harassment, domestic violence, and personal safety issues.

I carefully listened to each person, ensured their concerns were handled confidentially, and connected them with the proper support services. My ability to remain calm, professional, and empathetic while managing multiple complex situations earned recognition from leadership. This award reflects my commitment to providing high-quality support, maintaining strict confidentiality, and ensuring the safety and well-being of all personnel, all of which directly translate to the responsibilities of a SAPR role.