James Brown
Columbia Falls
Summary
Customer service professional with proven track record of delivering high-quality support. Known for excellent problem-solving skills and ability to adapt to changing situations. Strong focus on teamwork and achieving measurable results through effective communication and empathy.
Overview
26
26
years of professional experience
Work History
Customer Service Cleark
Super One Foods
08.2024 - 09.2025
- Assisted customers with inquiries and product selections, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate billing.
- Maintained organized merchandise displays to promote products and drive sales.
- Handled customer complaints professionally, resolving issues to improve satisfaction levels.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Trained new staff on customer service protocols and store policies for consistency in service delivery.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Kept front check out area clean and organized for efficient service.
Teller
Broomfield Federal Credit Union
02.2022 - 07.2024
- Processed member transactions accurately and efficiently to enhance customer satisfaction.
- Assisted members with account inquiries, providing clear information on services and products.
- Maintained cash drawer integrity through diligent balancing and reconciliation practices.
- Collaborated with team members to streamline teller operations and improve workflow efficiency.
- Educated members about digital banking tools, promoting usage for improved service convenience.
- Resolved member concerns promptly, ensuring a positive banking experience and retention.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Video Editor and Videographer
Lobaki INC
10.2018 - 06.2022
- Edited video content to enhance storytelling and maintain brand consistency.
- Collaborated with creative teams to develop engaging multimedia projects.
- Utilized Adobe Premiere Pro and After Effects for advanced video editing tasks.
- Streamlined post-production workflows, reducing turnaround time for project delivery.
- Implemented quality control measures to ensure high standards in final video outputs.
- Researched industry trends to incorporate innovative techniques into editing processes.
- Coordinated with clients to understand project requirements and deliver tailored solutions.
- Delivered edits on time for reviews and final delivery.
Customer Service Representative
Dish Network Corp
12.2007 - 09.2018
- Resolved customer inquiries through effective communication and problem-solving skills.
- Assisted customers with account management, ensuring accurate updates and timely resolutions.
- Collaborated with cross-functional teams to enhance service delivery processes and improve customer satisfaction.
- Trained new hires on company policies, customer service protocols, and system navigation techniques.
- Led initiatives to reduce call handling time while maintaining high quality of service for customers.
- Mentored team members by sharing best practices and supporting their professional development goals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Bakery Assistant
Sunrise Bakery & Coffee Shop
09.2003 - 11.2007
- Assisted in preparing and baking a variety of bread, pastries, and cakes.
- Maintained cleanliness and organization of baking stations and equipment.
- Supported inventory management by tracking ingredient supplies and reordering as needed.
- Implemented efficient processes for food preparation to enhance workflow productivity.
Painter
Metro Painting
01.2000 - 08.2003
- Executed detailed surface preparations, ensuring optimal paint adhesion and finish quality.
- Applied various painting techniques, including brush, roller, and spray for diverse projects.
- Collaborated with team members to ensure timely project completion while maintaining high standards.
- Mentored junior painters on best practices in safety and application methods to enhance skillsets.
Education
High School Diploma -
Columbia Falls High School
Columbia Falls, MT06-2003
Skills
- Customer service
- Transaction processing
- Cash handling
- Complaint resolution
- Staff training
- Team collaboration
- Account management
- Sales promotion
- Digital banking tools
- Conflict resolution
- Payment processing
- Quality assurance
- Computer proficiency
- Data collection
- Business development
- Strong teamwork
Timeline
Customer Service Cleark
Super One Foods
08.2024 - 09.2025
Teller
Broomfield Federal Credit Union
02.2022 - 07.2024
Video Editor and Videographer
Lobaki INC
10.2018 - 06.2022
Customer Service Representative
Dish Network Corp
12.2007 - 09.2018
Bakery Assistant
Sunrise Bakery & Coffee Shop
09.2003 - 11.2007
Painter
Metro Painting
01.2000 - 08.2003
High School Diploma -
Columbia Falls High School