James Kelley
Missoula
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
year of professional experience
Work History
Crew Member
McDonald's
Missoula
03.2026 - Current
- Prepared food items according to company quality and safety standards.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Assisted customers with orders and provided friendly service at the counter.
- Adhered to health regulations and company policies while performing daily tasks.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Interacted pleasantly with guests to deliver quality customer service.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Upheld high standards of productivity and quality in operations.
Housekeeper
LaQuinta Inn & Suits
Missoula
06.2025 - 08.2026
- Cleaned guest rooms and common areas to maintain high cleanliness standards.
- Restocked supplies and amenities to ensure guest satisfaction and comfort.
- Assisted in laundry operations by washing, drying, and folding linens.
- Collaborated with team members to meet daily cleaning schedules efficiently.
- Organized cleaning supplies and equipment for easy access during shifts.
Night Auditor
LaQuinta Inn & Suits
Missoula
08.2025 - 03.2026
- Managed nightly front desk operations and ensured guest satisfaction.
- Processed financial transactions and balanced the cash drawer accurately.
- Conducted nightly audits of accounts and resolved discrepancies promptly.
- Provided security monitoring for the property during overnight hours.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Received payments from customers via cash or credit cards.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
Front Desk Associate
LaQuinta Inn & Suits
Missoula
08.2025 - 03.2026
- Greeted guests and checked in/out visitors efficiently at the reception desk.
- Managed reservations using the property management system to ensure accurate bookings.
- Assisted guests with inquiries and provided information about hotel amenities and services.
- Maintained a welcoming environment through effective communication and friendly demeanor.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Greeted guests upon arrival and provided excellent customer service.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Trained newly hired employees on front desk procedures and business operations.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained daily records of all transactions, including payments and cancellations.
Education
Helena High
Lewistown, MTSkills
- Customer service
- Cash handling
- Time management
- Team collaboration
- Safety compliance
- Attention to detail
- Administrative support
- Multitasking and organization
- Team contributions
- Valid Driver's license
- Verbal and written communication
- Housekeeping
- Maintenance and repair
- Task prioritization
- Safety awareness
Critical life events
- In 2023 I was charged with felony theft exceeding $5000.00
- I went to jail for 1.5 years
- I went through treatment 2.5 years
- I’m a recovering drug addict
- Im on probation and parole
- I have a valid drivers license and insurance
References
References available upon request.
Timeline
Crew Member
McDonald's
03.2026 - Current
Night Auditor
LaQuinta Inn & Suits
08.2025 - 03.2026
Front Desk Associate
LaQuinta Inn & Suits
08.2025 - 03.2026
Housekeeper
LaQuinta Inn & Suits
06.2025 - 08.2026
Helena High