James Mifsud
Administrative Assistant
11, Betlem, Dun Salvatore Zarb Street, Gharghur
Summary
My name is James Mifsud and I’m 28 years old.
I am an organised and dedicated individual, currently occupying the role of Administrative Assistant within the Supervision section of the Financial Intelligence Analysis Unit (FIAU), with a proven track record of providing exceptional customer service in fast-paced environments. I offer keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. I have a self-motivated work ethic to perform effectively in independent and team environments.
Furthermore, on a personal level, I am outgoing and very social, also hard-working, diligent and a quick-learner. In my free time, I enjoy music and football, both of which help me relax and stay motivated.
Overview
9
9
years of professional experience
Work History
Administrative Assistant (Supervision Section)
Financial Intelligence Analysis Unit (FIAU)
02.2021 - Current
- Managing the 'Compliance' mailbox, which serves as one of the primary communication channels between the authority's Supervision section and subject persons, through timely response to queries.
- Answering phone calls and providing the requested guidance in a professional and effective manner.
- Updating the authority's record keeping platform (CASPAR) with information on subject persons, prioritising efficiency, attention to detail, and overall homogeneity with both internal and external records.
- Providing colleagues, both within and outside of the Supervision section, with assistance and guidance through meetings and correspondences when required.
- Maintaining confidentiality of sensitive information by adhering to strict privacy policies.
- Promoting a positive work environment through effective communication and fostering professional relationships among colleagues.
Sales assistant
Hudson Group Malta
11.2019 - 02.2020
- Maintained a fully stocked store
- Assisted customers with prompt and polite support in-person and via telephone.
- Referred customers to various services by evaluating needs and providing recommendations.
- Accepted and processed product returns.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Sales assistant
Tommy Hilfiger (Trilogy Ltd)
02.2019 - 07.2019
- Provided pricing information to customers regarding specific products.
- Referred customers to various services by evaluating needs and providing recommendations.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Processed cash and credit card payments.
- Completed orders through the phone and organized product deliveries to meet customer timetables.
Clerk
JF Group
11.2017 - 11.2018
- Identified customer issues with products or services, investigated causes, and initiated resolutions.
- Created an excel sheet to keep client appointments up-to-date, making the system more efficient.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer inquiries via phone
Accounts clerk
JF Group
11.2016 - 11.2017
- Reconciliation of Creditors Statements
- Processing Purchase Orders
- Updated and created databases on Excel for efficiency
- Processed payments.
- Dealt with Supplier issues accordingly over the phone
Barista/Waiter
Con Gusto
06.2016 - 10.2016
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Prepared food and beverages efficiently while maintaining high quality.
- Greeted new customers, took meal orders and built immediate positive connections with guests.
- Always treated customers with great respect.
- Controlled line and crowd with quick, efficient service.
Education
Archbishop's Seminary Secondary School
St. Aloysius College Sixth Form
Giovanni Curmi Higher Secondary School
Skills
Communication skills
Timeline
Administrative Assistant (Supervision Section)
Financial Intelligence Analysis Unit (FIAU)
02.2021 - Current
Sales assistant
Hudson Group Malta
11.2019 - 02.2020
Sales assistant
Tommy Hilfiger (Trilogy Ltd)
02.2019 - 07.2019
Clerk
JF Group
11.2017 - 11.2018
Accounts clerk
JF Group
11.2016 - 11.2017
Barista/Waiter
Con Gusto
06.2016 - 10.2016
St. Aloysius College Sixth Form
Archbishop's Seminary Secondary School
Giovanni Curmi Higher Secondary School
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