James (Ed) McFadden
HELENA
Summary
Dynamic Maintenance Supervisor with a proven track record at Charter, enhancing productivity by streamlining work order processes and effectively managing team schedules. Excelled in preventive maintenance and team leadership, significantly reducing downtime. Skilled in work order management and fostering professional development, demonstrating reliability and excellent communication.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Maintenance Supervisor
Charter
02.1992 - Current
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Supervised 9 employees and scheduled shifts.
- Reduced downtime by quickly diagnosing and repairing outages and customer issues.
Education
Cable And Fiber
NCTI
High School Diploma -
Everman High School
Everman, TX06-1982
Skills
- Work order management
- Team supervision
- Staff scheduling
- Preventive Maintenance
- Effective communication
- Organizational skills
- Reliability
- Decision-making
- Adaptability and flexibility
Accomplishments
- Successfully completed swapping the MB/BLE 750 to 1000 modules in Great Falls with accuracy and efficiency.
- Successfully completed swapping the Alpha power supplies to 90 volts in Helena and Great Falls with accuracy and efficiency.
- Successfully managed the Clancy upgrade.
- Supervised team of 9 staff members.
Certification
- Master Technician, NCTI.
- Fiber Technician, NCTI.
- Advanced Technician, NCTI.
- System Technician, NCTI.
- Digital Technician, NCTI.
- Service Technician, NCTI.
- Installer Technician, NCTI.
Timeline
Maintenance Supervisor
Charter
02.1992 - Current
- Master Technician, NCTI.
- Fiber Technician, NCTI.
- Advanced Technician, NCTI.
- System Technician, NCTI.
- Digital Technician, NCTI.
- Service Technician, NCTI.
- Installer Technician, NCTI.
Cable And Fiber
NCTI
High School Diploma -
Everman High School
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