Janisha Green
Billings,MT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and partner with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Business Owner
Bright And Beautiful Cleaning LLC
07.2023 - Current
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Developed high-performing team through effective recruitment, training, and performance management.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Fostered inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Spearheaded community outreach efforts to enhance brand awareness among local customers and stakeholders.
Resident Supervisor and Program Manager
HER Campaign
05.2023 - 01.2024
- Improved resident satisfaction by addressing concerns promptly and effectively.
- Enhanced communication among residents through regular meetings and open forums.
- Maintained safe and clean-living environment by conducting routine inspections and coordinating maintenance efforts.
- Ensured compliance with housing policies, resulting in fewer rule violations and more harmonious community.
- Developed strong relationships with residents, fostering sense of belonging within community.
- Managed conflict resolution efforts, maintaining peaceful living environment for all residents.
- Coordinated emergency response efforts during crisis situations, prioritizing safety for all involved parties.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Developed strategic plans, setting clear objectives and achievable milestones for team.
- Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Identified program obstacles and communicated possible impacts to team.
Cleaner Supervisor
Trailhead Management
08.2022 - 08.2023
- Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
- Reduced employee turnover through effective training, mentoring, and performance evaluations of cleaning staff.
- Ensured consistent high-quality service by conducting regular inspections of completed work areas.
- Streamlined communication with clients, addressing concerns promptly and resolving issues professionally.
- Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
- Maintained safe working environment for staff members by enforcing strict adherence to safety guidelines and protocols.
- Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports, and other business documentation.
Housekeeping Manager
Ledgestone Hotel
06.2020 - 08.2022
- Enhanced guest satisfaction by maintaining high standard of cleanliness and orderliness in all hotel areas.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Developed comprehensive standard operating procedures to guide housekeeping team in delivering consistent service quality.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of hotel.
- Managed staff of 15 people.
Education
Bachelor of Science - Human Services
Montana State University - Billings
Billings, MT06.2028
High School Diploma -
Billings Senior High School
Billings, Mt01.2013
Skills
- Regulatory Compliance
- Business Planning
- Resources Allocation
- Employee Development
- Employee Training
- Customer Service
- Staff Scheduling
- Activities Management
- Attention to Detail
- Decision Making
- List Building
- Computer Management
Timeline
Business Owner
Bright And Beautiful Cleaning LLC
07.2023 - Current
Resident Supervisor and Program Manager
HER Campaign
05.2023 - 01.2024
Cleaner Supervisor
Trailhead Management
08.2022 - 08.2023
Housekeeping Manager
Ledgestone Hotel
06.2020 - 08.2022
Bachelor of Science - Human Services
Montana State University - Billings
High School Diploma -
Billings Senior High School
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