Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jayde Eason

Whitefish

Summary

Dynamic and adaptable professional with exceptional customer service skills, honed at Montana Coffee Traders. Proven ability to manage time effectively while training new team members and maintaining inventory. Recognized for fostering a welcoming atmosphere and achieving sales goals through attentive engagement and upselling techniques. Committed to delivering quality and efficiency in fast-paced environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Barista/FOH/BOH Team Member

Montana Coffee Traders
06.2017 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.

Housekeeping

Best Western Plus Hotel
10.2022 - 07.2024
  • Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
  • Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
  • Collaborated with housekeeping staff to coordinate room availability and cleanliness for incoming guests.
  • Contributed to overall facility cleanliness by performing routine housekeeping tasks in assigned areas.

Front Desk Receptionist/Billing

Glacier Medical Associates
12.2021 - 09.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Continuously updated knowledge on industry best practices pertaining to medical billing and collections.
  • Coordinated medical billing procedures for accurate invoicing, reducing discrepancies and increasing revenue collection.
  • Ensured compliance with all federal, state, and local regulations governing medical billing practices through continuous education on industry updates.
  • Supported practice growth by effectively managing a high volume of medical billing tasks for multiple providers.

Beauty Advisor/Manager

Walgreens
05.2015 - 05.2017
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
  • Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
  • Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.

Education

Whitefish High School
Whitefish, MT
06-2013

Skills

  • Time management
  • Friendly and compassionate
  • Attention to detail
  • Team player
  • Exceptional customer service
  • Adaptive and creative
  • Cash register operation
  • Inventory management
  • Up-selling
  • Retail management
  • Multitasking and organization
  • Speedy and efficient

Certification

  • Certified Barista, Montana Coffee Traders - 2018-current
  • Cannabis Workers Permit Licensing -current

Timeline

Housekeeping

Best Western Plus Hotel
10.2022 - 07.2024

Front Desk Receptionist/Billing

Glacier Medical Associates
12.2021 - 09.2022

Barista/FOH/BOH Team Member

Montana Coffee Traders
06.2017 - Current

Beauty Advisor/Manager

Walgreens
05.2015 - 05.2017

Whitefish High School

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Jayde Eason