Jaythan Flores
Billings
Summary
Dynamic professional with a strong background in customer service and concrete labor. At Enterprise Rent-A-Car, I excelled in resolving customer complaints and enhancing satisfaction through active listening and critical thinking. Proficient in Microsoft Excel, I effectively managed multiple tasks while training new hires to uphold service excellence.
Overview
8
8
years of professional experience
Work History
Concrete Laborer
Camelot Builders
01.2023 - Current
- Operated concrete mixing equipment to ensure precise material preparation for projects.
- Assisted in pouring and finishing concrete surfaces, maintaining quality standards throughout processes.
- Collaborated with team members to execute project tasks efficiently, ensuring adherence to safety protocols.
- Monitored worksite conditions to proactively identify potential hazards and mitigate risks effectively.
- Maintained cleanliness and organization of work areas, contributing to overall site safety and productivity.
- Operated heavy machinery such as mixers, pumps, and power tools to expedite the concrete pouring process.
- Enhanced project efficiency by assisting in the setup and dismantling of concrete forms and frameworks.
Customer Service Agent
Enterprise Rent-A-Car
03.2018 - 09.2021
- Assisted customers with inquiries, ensuring timely and accurate information delivery.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Supported team in maintaining high standards of customer service quality and satisfaction.
- Adapted to changing situations and learned new processes quickly to enhance service delivery.
- Collaborated with team members to share best practices and improve overall customer experience.
- Developed familiarity with product offerings to provide informed recommendations to customers.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
Education
Associate of Science - Metal Fabrication, Welding
Montana State University of Billings - City College
Billings, MT04-2022
High School Diploma -
Skyview High School
Billings, MT06-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Computer proficiency
- Microsoft Excel
- Paperwork processing
- Appointment scheduling
- Staff training
- Product sales
Accomplishments
Studying at the University of Billings City College, I was honored and received an award for being on the Dean's List both years while attending the university.
Timeline
Concrete Laborer
Camelot Builders
01.2023 - Current
Customer Service Agent
Enterprise Rent-A-Car
03.2018 - 09.2021
Associate of Science - Metal Fabrication, Welding
Montana State University of Billings - City College
High School Diploma -
Skyview High School
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