Jeanelle Kemp
Troy
Summary
Dedicated and hardworking professional in search of the right place to foster a long lasting career to grow in. Passionate in sales and customer service, as well as elevating those around me to put their best selves forward whether that be the business or my colleagues.
I am a very outgoing individual that will work harder than you could ask for in order to pave a bright future for my family and myself.
Overview
7
7
years of professional experience
Work History
District Manager
MARSONER INC.
03.2024 - Current
- Managed daily operations across multiple retail locations, ensuring smooth workflow and customer satisfaction.
- Supported financial tracking and reporting processes to ensure accurate budgeting and forecasting.
- Supervised various locations, enforcing high-quality standards of operation.
- Oversaw scheduling and payroll processes for a team of over 20 employees along with coordinating new hire and termination processes to facilitate smooth operations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Developed and implemented strategic sales plans to achieve and exceed revenue targets.
- Coordinated marketing initiatives to increase foot traffic and boost sales that led to over a 15% increase year to date sales and an over 7% increase of average dollar per sale in transactions.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Oversaw store layout design changes to create a more appealing shopping experience for customers and maximize sales floor space utilization.
- Implemented loss prevention strategies, leading to a significant reduction in shrinkage rates across both store locations.
Store Manager/Customer Sales and Service Expert
Cellular Sales Verizon
01.2022 - 02.2024
- Coached sales associates in product specifications, sales incentives and selling techniques which led the team to exceed sales targets and increase customer satisfaction ratings.
- Streamlined inventory management processes, reducing stock discrepancies and shrinkage.
- Developed training programs for new employees, enhancing onboarding efficiency and decreasing employee turnover.
- Cultivated and maintained customer relationships to ensure repeat business and increase word of mouth resulting in new customers.
- Managed customer accounts by providing accurate information on product availability and pricing.
- Managed daily opening and closing operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Partner/Bar Manager
No Longer In Business
02.2020 - 01.2022
- Managed daily bar operations, ensuring compliance with health and safety regulations.
- Acted as Finance Manager, maintaining records of all incoming/outgoing accounts.
- Created lasting relationships with vendors/suppliers that ensured timely deliveries, high quality products and fair pricing that in time enhanced profit margins.
- Oversaw inventory management, optimizing stock levels to reduce waste and improve profitability.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Managed staff schedules/ payroll and maintained adequate coverage for all shifts.
- Recruited, hired, trained and took care of offboarding employees when the time came.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events which heavily increased overall revenue and foot traffic.
- Charged with marketing, I used social media and many advertising outlets to promote the business.
Collections Account Manager/Sales Expert
RNR Tire Express
01.2019 - 02.2020
- Managed collections for high-risk accounts, ensuring timely payments and reducing delinquencies.
- Implemented effective follow up procedures for overdue accounts, including phone calls, emails, letters, etc.
- Developed and implemented strategies to reduce delinquency rates across portfolios.
- Negotiated settlements with customers facing financial hardship to maintain goodwill.
- Analyzed account data to identify trends and improve collection tactics.
- Developed an in-depth understanding of the product line in order to effectively communicate features and benefits to customers to increase sales.
Education
Associates - Business
Pikes Peak Community College
Colorado Springs, CO08-2028
High School Diploma -
Lewis Palmer High School
Monument, CO02-2018
Skills
- Leadership
- Recruiting and hiring
- Strategic planning/sales
- Negotiation
- Customer service
- Operations management
- Goal setting and performance metrics
- Conflict management
- Revenue generation
- Merchandising
- Financial oversight
- Vendor management
- Inventory
- Marketing
Accomplishments
- Lead Sales Associate in the Colorado/Utah market for the year
- 10k,20k sales representative
- Store of the quarter (x2)
- Employee of the quarter
- Sunshine award - recognition for having the most positive attitude and always trying to bring the "sunshine"
- Top revenue and ads increase of the year
- Consistently recognized for my ability to make the best out of any situation and always trying to do better because you can never stop improving!
Timeline
District Manager
MARSONER INC.
03.2024 - Current
Store Manager/Customer Sales and Service Expert
Cellular Sales Verizon
01.2022 - 02.2024
Partner/Bar Manager
No Longer In Business
02.2020 - 01.2022
Collections Account Manager/Sales Expert
RNR Tire Express
01.2019 - 02.2020
Associates - Business
Pikes Peak Community College
High School Diploma -
Lewis Palmer High School