Jeanette Sorensen
Townsend,MT
Summary
Professional caregiver with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans. Currently in the final semester of the LPN program at Helena College.
Overview
17
17
years of professional experience
Work History
Certified Nursing Assistant
St. Peter's Health
01.2024 - Current
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Participated in group activities with patients to boost mood, improve coping skills, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Documented patient information and care activities in electronic health record.
CDL Truck Driver
Western Transport LLC
03.2023 - 01.2024
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Maintained safe driving record by observing road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Contacted dispatch to report delivery incidents and determine best methods for resolution.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Dropped and hooked trailers and changed configuration of equipment.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
- Verified contents of inventory loads against Bills of Lading.
- Maintained current Class A CDL with Tankers and Doubles and Triples endorsements.
CDL Class A Driver
Ashley Pacific Northwest
12.2021 - 03.2023
- Dropped and hooked trailers and changed configuration of equipment.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, and pallet jacks.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Verified contents of inventory loads against Bills of Lading.
- Pushed and pulled dollies into place and raised and lowered landing gear on semi-trailers.
CDL Class A Driver
Wilson Logistics
08.2021 - 12.2021
- Dropped and hooked trailers and changed configuration of equipment.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, and pallet jacks.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Verified contents of inventory loads against Bills of Lading.
- Pushed and pulled dollies into place and raised and lowered landing gear on semi-trailers.
Driver Helper
J. Sorensen Trucking LLC
12.2020 - 06.2021
- Assisted driver with product deliveries to commercial locations.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Displayed very good communication and customer service skills.
- Exhibited good attendance, work habits and willingness to learn job functions.
- Mapped out locations using GPS applications.
- Secured products on truck with use of straps, or chains..
- Verified quantity and description of materials received by checking merchandise against invoice.
- Strapped items down to secure throughout transportation.
- Covered with tarps to protect products during transportation.
- Operated equipment while observing standard safety procedures.
- Navigated straightest route to reduce mileage on company trucks and speed up delivery.
- Verified documentation and condition of freight to assure quality standards were achieved.
Deli Worker
WinCo Foods
02.2019 - 12.2020
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Greeted customers at counter to fulfill requests and answer questions.
- Created appealing food arrangements for party trays and specialized orders.
- Planned work for deli team to optimize coverage for busy periods.
- Broke down pallets and stocked freight in assigned locations.
- Prepared and submitted orders.
- Assisted and covered Manager for days off, scheduling and conducting inventory.
Deli Worker
Bob’s Supermarket
05.2016 - 02.2019
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Greeted customers at counter to fulfill requests and answer questions.
- Planned work for deli team to optimize coverage for busy periods.
- Prepared and submitted orders
- Assisted manager with scheduling, orders and conducting inventory.
Retiree Payroll Assistant
Montana Public Employee Retirement Administration
11.2008 - 09.2012
- Maintained payroll information by calculating, collecting, and entering data.
- Updated retiree files with new details such as changes in address or salary levels.
- Maintained retiree confidence and protected payroll operations by keeping information confidential.
- Responded to retiree inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained retiree privacy and protected payroll operations by keeping all information confidential.
- Assisted with creating payroll reports, tax forms and other financial reports to provide board with necessary information to make informed business decisions.
- Maintained 99% accuracy in transferring correct data from payroll spreadsheets into system.
- Completed payroll accurately and timely to meet retiree expectations.
- Performed data entry tasks and maintained accurate records of retiree payroll information.
- Managed and updated retiree benefits information.
- Gathered required documentation and processed death benefit payments.
Education
CAS - Nursing LPN
Helena College
Helena, MT12.2025
Certificate - Nursing Assistant
Headmaster
Helena, MT06.2024
Class A CDL - CDL Driver
Wilson Logistics Driver Training
Missoula, MT08.2021
Skills
- CNA certification
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Basic life support certification
- Vital signs monitoring
- Safety precautions
- Compassionate caregiver
- Documenting behaviors
- Compassionate end-of-life care
- Blood glucose testing
- EMR / EHR
Timeline
Certified Nursing Assistant
St. Peter's Health
01.2024 - Current
CDL Truck Driver
Western Transport LLC
03.2023 - 01.2024
CDL Class A Driver
Ashley Pacific Northwest
12.2021 - 03.2023
CDL Class A Driver
Wilson Logistics
08.2021 - 12.2021
Driver Helper
J. Sorensen Trucking LLC
12.2020 - 06.2021
Deli Worker
WinCo Foods
02.2019 - 12.2020
Deli Worker
Bob’s Supermarket
05.2016 - 02.2019
Retiree Payroll Assistant
Montana Public Employee Retirement Administration
11.2008 - 09.2012
CAS - Nursing LPN
Helena College
Certificate - Nursing Assistant
Headmaster
Class A CDL - CDL Driver
Wilson Logistics Driver Training
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