Jeffrey Sullivan
Billings
Summary
Dynamic HVAC-R Service Technician with proven expertise at White Heating & Air Conditioning, excelling in air quality testing and system installation. Recognized for exceptional customer service and team leadership, I effectively trained staff and implemented safety protocols, enhancing operational efficiency and client satisfaction. Adaptable and skilled in problem-solving, I consistently deliver top-quality results. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
HVAC-R Service Technician
White Heating & Air Conditioning
Billings
04.2021 - 12.2024
- Conducted air quality tests and recommended solutions for improving indoor air quality in residential and commercial settings.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Completed basic repairs such as changing belts, servicing fans and motors and cleaning coils, strainers and filters to optimize equipment performance.
- Attended employee meetings and training to learn about new techniques, trends and technologies.
- Reviewed worklists from supervisor to interpret project details and instructions.
- Put in new gas lines, wiring and other support components for HVAC systems.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Communicated with clients during service calls for top-quality customer service.
Shift Leader
Old Chicago Pizza
Missoula
05.2019 - 03.2021
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Worked closely with human resources to support employee management and organizational planning.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Assisted in training new employees on shift operations.
- Implemented strategies to take advantage of new opportunities.
- Fostered a team-oriented environment to increase morale and productivity.
Lead Cook
Brookdale Assisted Living
Denver
07.2017 - 04.2019
- Oversaw food preparation processes to ensure that orders were completed accurately and efficiently.
- Ensured compliance with health safety regulations while preparing meals and maintaining a sanitary work environment.
- Ensured compliance with all relevant laws and regulations regarding food safety.
- Prepared workstations with ingredients and tools to increase efficiency.
- Checked freezer and refrigerator each day to verify proper functioning.
- Conducted periodic inventories of kitchen equipment, utensils, and supplies to determine restocking needs.
- Collaborated with management to design menus and special dishes.
- Supervised food preparation staff to deliver high-quality results.
- Inspected kitchen areas regularly for cleanliness; instructed staff members on sanitation protocols when necessary.
- Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
Assistant Hotel Manager
Coachman Inns Of America
Oak Harbor
02.2015 - 06.2017
- Assisted guests at check-in, providing information on various services within hotel.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Created a welcoming atmosphere by greeting guests upon arrival at the hotel premises.
- Resolved customer complaints in an efficient manner in order to maintain high standards of hospitality services.
- Collaborated with other departments to coordinate service delivery across the organization.
- Ensured compliance with all local, state, and federal laws and regulations.
- Implemented energy-saving initiatives to reduce operational costs and promote sustainability.
Nuclear Power Plant Influx Worker
Brock Services Sub Contractor
Lusby
01.2014 - 05.2014
- Mainly worked as a sous chef trainee during the local power plant's annual rod replacement cycle. During this cycle, the subcontractors hire extra staff to meet the demands of an influx of employees for the process of replacing nuclear rods. The cycle normally runs roughly between 4 and 5 months.
- The process to earn this position was rigorous, as it required a high level of security clearance, as well as extensive education and training in the process of how a nuclear power plant operates, even though my specific position wasn't directly involved with the process.
- The training and education involved required an understanding of engineering, environment, toxic waste signs and symbols, their meaning, and proper waste disposal operations.
Marina Staff Member
Ess-Kay Yards
Brewerton
03.2011 - 02.2013
- This was a place I decided to work for right out of college because it was, and is still, family-owned. It was founded by my grandfather, and after his passing away, it is now owned by my aunt. I wanted to be a part of his legacy, and also gain a high level of insight into how a business operates and how it is managed.
- Provided assistance during emergency situations involving vessels located in the marina area.
- Monitored weather conditions to ensure safe boating practices were observed.
- Conducted regular maintenance checks on vessels in the marina.
- Greased and lubricated vehicles or specified units using grease guns or spray lubricants.
- Activated fuel pumps to fill fuel tanks of vehicles with gasoline or diesel fuel.
- Assisted customers with boat launching and retrieval procedures.
- Performed daily inspections of the marina's docks, boats, and equipment.
- Inspected vessels prior to departure from the marina to ensure they met safety standards.
- Provided courteous customer service to all marina guests.
- Collected cash payments from customers or charged purchases to credit cards.
- Cleaned, maintained, and organized the marina grounds and facilities.
Education
Associate of Arts - Information Technology
College of Southern Maryland
La Plata, MD06-2010
Associate of Arts - General Studies
College of Southern Maryland
La Plata, MD06-2010
Associate of Arts - Liberal Arts And Sciences
College of Southern Maryland
La Plata, MD06-2010
Skills
- HVAC troubleshooting
- System installation
- Air quality testing
- Equipment maintenance
- Customer service
- Team leadership
- Employee training
- Time management
- Problem solving
- Communication skills
- Safety protocols
- EPA certification
- Adaptable
Affiliations
- Coin Scoping
- DIY projects
- Hiking and Camping
Languages
Spanish
Limited
Accomplishments
- Employee of the Month for Coachman Inn
- Letter of recommendation from White Heating and Air Conditioning
Certification
- Hvac Career Diploma (Penn Foster)
- EPA Certification
Donations and Contributions
- Volunteered for Good Will
- Donate excess food yearly to "Billings Food Bank"
- Monthly Donations to the "National Park Association"
- Monthly Donations to "The International Fellowship of Christians and Jews"
Timeline
HVAC-R Service Technician
White Heating & Air Conditioning
04.2021 - 12.2024
Shift Leader
Old Chicago Pizza
05.2019 - 03.2021
Lead Cook
Brookdale Assisted Living
07.2017 - 04.2019
Assistant Hotel Manager
Coachman Inns Of America
02.2015 - 06.2017
Nuclear Power Plant Influx Worker
Brock Services Sub Contractor
01.2014 - 05.2014
Marina Staff Member
Ess-Kay Yards
03.2011 - 02.2013
Associate of Arts - Information Technology
College of Southern Maryland
Associate of Arts - General Studies
College of Southern Maryland
Associate of Arts - Liberal Arts And Sciences
College of Southern Maryland
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