Jeimy Tatiana Imbachi Zapata
Lija
Summary
Dedicated professional with expertise in maintaining good relations with customers, demonstrating patience, and clear communication. Proven ability to perform cashier activities efficiently while being well-organised and knowledgeable about cleaning products. Strong team player committed to hard work and excellence in all tasks.
Overview
7
7
Languages
2
2
years of post-secondary education
15
15
years of professional experience
Work history
Sales Assistant
Outsourcing
Bogota
- 1. Strategic account management
- 2. New business development
- 3. Relationship building
- 4. Consultative selling
- 5. Sales forecasting
- 6. Lead generation and nurturing
- 7. Negotiation skills
- 8. Active listening
- 9. Emotional intelligence
- 10. Problem-solving skills
- 11. Leadership and team management
Sales assistant
CENTRA PACK LTD
Zurrieq, Iz-Zurrieq
2025.12 - Current
- Ensured stock replenishment in a timely manner to maintain product availability.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Improved customer service by efficiently handling queries and complaints.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
Receptionist
Expo Hotel Ferial
2020.10 - 2022.12
- 1. Professional phone etiquette and clear verbal communication
- 2. Appointment scheduling and calendar management (Google Calendar, Outlook)
- 3. Multitasking and prioritization under pressure
- 4. Customer service and conflict resolution with a calm demeanor
- 5. Data entry, record keeping, and basic office software proficiency
- 6. Time management, reliability, and confidentiality awareness
Restaurant Crew Member & Cashier
Flambee Bistro and Cafe
2015.05 - 2017.12
- 1. Preparing and serving hot and cold drinks such as coffee, artisan, and specialty beverages.
- 2. Cleaning tables and sanitizing work areas, and equipment.
- 3. Describing menu items and suggesting products to customers.
- 4. Servicing customers and taking orders.
- 5. Ordering, receiving and distributing stock supplies.
- 6. Maintain a fast speed of service, especially during rush times.
- 7. Including operating Cash register, drive thru, good communication with customers.
- 8. Food preparation, cooking, stocking items and cleanliness and hygiene.
Waitress
Capital Cocina y Cafe Restaurant
2012.01 - 2015.03
- 1. Provides good service to customers.
- 2. Ensure the guest feels important and welcome in the restaurant.
- 3. Ensure hot food is hot & cold food is cold.
- 4. Look for ways to consolidate service and table turns.
- 5. Performed other works related assignments and responsibilities as assigned by the supervisor.
- 6. Helping in kitchen and stocking of food items
Education
Labor Technician - Human Resources
SENA
Bogota, Colombia 2018.01 - 2019.12
Skills
- 1 Maintaining good relation with customers
- 2 Patience
- 3 Clear communication
- 4 Hard working
- 5 Team work
- 6 Cashier activities
- 7 Knowledge about the cleaning products and be well organized
LANGUAGE SKILLS
Mother tongue(s): SPANISH
Other language(s)
ENGLISH
UNDERSTANDING: Listening B1, Reading B1
SPEAKING: Spoken production B1, Spoken interaction B1
WRITING: B1
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
Timeline
Sales assistant
CENTRA PACK LTD
2025.12 - Current
Receptionist
Expo Hotel Ferial
2020.10 - 2022.12
Labor Technician - Human Resources
SENA
2018.01 - 2019.12
Restaurant Crew Member & Cashier
Flambee Bistro and Cafe
2015.05 - 2017.12
Waitress
Capital Cocina y Cafe Restaurant
2012.01 - 2015.03
Sales Assistant
Outsourcing