JENNA JACKSON
Great Falls,MT
Summary
Dedicated Medical Support Assistant, skilled in all areas of a medical office setting. Proven ability to provide proficient clerical support, multi-task, communicate clearly and effectively with patients and all staff. Great experience working within a military healthcare community
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Support Assistant GS4-03
DHA- 341st Medical Group
01.2024 - Current
- Screen telephone calls, visitors, and inquiries and refer to appropriate personnel
- Review the Occupational Health Program due/overdue roster in ASIMS on a daily basis, scheduling needed audiogram appointments
- Maintained daily appointment schedule
- Assisting with the in-processing/out processing of medical employees, and deployers
- Monitored and tracked inspection schedules
- Provide clerical support for the Public Health Clinic
- Utilized RevCycle, Power Chart and ASIMS
Medical Office Clerk/673rd Orthopedic and Podiatry
Caban Resources
04.2021 - 07.2023
- Scheduled all new and established patients, ensuring they had care at the MTF
- Processed and reviewed all incoming referrals
- Assisted in scheduling specialty injections, and pre op/post op appointments
- Managing surgeon/provider schedules and templets, making necessary changes when needed
- Executed process improvement ideas, to benefit the department
- Updated the continuity binder for future use
- Communicated and worked closely with coworkers to make the clinic operation run smoothly
- Utalized MHS Genisis, Power Chart, and RevCycle medical programs
- Attended and maintained all required trainings.
Medical Office Clerk/Special Needs Technician
Destiny Management Services, 90th Medical Group
09.2018 - 07.2020
- Assisted in medical record reviews, established and maintained logs and special needs files
- Explained forms and processes to families
- Assisted other military installations in the timely processing of relocation actions
- Notified sponsors of their travel recommendations
- Assisted the SNC in tracking all AF required data
- In-processed/Out-processed all special needs families
- Educated new enrollments about the program
- Attended and participated in all required trainings
- Utilized AHLTA, CHCS, Q-Base medical programs.
Lead Scheduler
Colorado ENT and Allergy
07.2015 - 03.2018
- Directed all incoming calls to correct department
- Scheduled all appointments for multiple Physicians in a large specialty practice
- Inputted all patients demographic, and insurance
- Processed all incoming referrals
- Responsible for training all new schedulers
- Worked closely with all staff to ensure physicians schedules were correct.
Central Appointment Line Clerk
Sterling Medical Corp, 48th Medical Group
02.2012 - 09.2012
- Scheduled and facilitated appointments for multiple doctors and clinics
- Received and input telephone consults from patients to doctors/nurses
- Answered a multi-line phone and directed 200+ daily calls
- Utilized CHCS, and ALTHA medical programs.
Medical Assistant
Emerald Medical Care
07.2007 - 04.2009
- Worked in all areas of the medical office
- Duties included: imputing patient information, insurance verification, answering multi-line phones, and booking appointments
- Other duties included: Taking vital signs preforming in-house diagnostic testing or procedures
- Processed patient referrals
- I helped start up this new medical practice, at times being the only employee
- Was able to work through stressful situations and handle them accordingly.
Medical Receptionist
Seawind Medical Clinic
05.2005 - 07.2007
- Greeted and welcomed patients, pulled and filed all medical charts, updated and input patient information into the computer, verified insurance, collected co-payments and booked appointments for multiple doctors
Education
High School Diploma -
Alamogordo High School
Alamogordo, NM05-2003
No Degree - Phlebotomy Certification
Southwest Certifications
Albuquerque, NM01-2005
No Degree - General Studies/CNA Certification
NMSU-A
Alamogordo, NM01-2004
Skills
- Schedule management
- Strong work ethic
- Dependable team player with positive attitude
- Multiple phone line experience
- Excellent patient relations
- Multiple doctor/clinic experience
- Medical/Military terminology
- Computer-literate with proficiency in multiple applications
Certification
BLS-exp 03/2025
Awards
Individual Time Off Award - 06/2024
Timeline
Medical Support Assistant GS4-03
DHA- 341st Medical Group
01.2024 - Current
Medical Office Clerk/673rd Orthopedic and Podiatry
Caban Resources
04.2021 - 07.2023
Medical Office Clerk/Special Needs Technician
Destiny Management Services, 90th Medical Group
09.2018 - 07.2020
Lead Scheduler
Colorado ENT and Allergy
07.2015 - 03.2018
Central Appointment Line Clerk
Sterling Medical Corp, 48th Medical Group
02.2012 - 09.2012
Medical Assistant
Emerald Medical Care
07.2007 - 04.2009
Medical Receptionist
Seawind Medical Clinic
05.2005 - 07.2007
High School Diploma -
Alamogordo High School
No Degree - Phlebotomy Certification
Southwest Certifications
No Degree - General Studies/CNA Certification
NMSU-A
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