Jenna Pickering
Missoula
Summary
Resourceful professional with a diverse background in patient access and customer service in clinical settings. Known for excellent time management and strong organizational skills. Always willing to learn and try new things.
Overview
2027
2027
years of professional experience
Work History
McDonald's Crew Memeber
McDonald's Restaurant
Missoula, MT
- Managing cash and digital transactions accurately while responding to customer inquires.
- Managing collection of payments from customers.
- Cleaning dining areas, wiping down tables, sweeping floors, and ensuring restrooms are tidy.
- Preparing food to restaurant standards.
- Operated cooking equipment, including flat top grills and fryers.
- Maintaining proper hand hygiene.
Certified Nursing Assistant
Village Health and Rehab
Missoula
- Assisting residence with bathing, dressing, grooming, oral care and toileting.
- Documenting blood pressure, pulse, respirations rate and temperature.
- Responding to residence call lights, assessing needs and providing assistance.
- Serving meals, setting up tables, and assisting residence with feeding
- Safely transferring patients from wheel chair to bed using (e.g., Easy stand, gait belts, Hoyer lifts, and slide boards)
Patient Access Representative
Western Montana Clinic
Missoula, MT
- Manage high volume inbound calls to schedule, reschedule, and confirm patient appointments.
- Contacting patients to schedule initial appointments and verify insurance coverage.
- Relaying messages through the designated computer system from incoming calls to the correct parties.
- Asking proper registration questions in ordinance with HIPPA guidelines.
- Calling waitlist to maximize clinic productivity and maintain a robust daily schedule.
- Processing time of service payments and outstanding balances.
Providence Neurology Specialists
Providence Health & Services
Missoula
2022 - Current
- Answering, documenting, and forwarding incoming phone calls to the appropriate parties.
- Assisting with documenting files, photocopying, scanning and shredding data.
- Collecting Copays and Medical bills.
- Welcoming patients, checking them in and out for appointments and making sure all registration information is correct.
- Processing referrals scanning, reviewing, and calling to make an appointment.
Education
High School Diploma -
Bigsky Highschool
MissoulaSkills
- Time management
- Flexible and adaptable
- Computer skills
- Organization and time management
- Multitasking Abilities
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Personable
Timeline
McDonald's Crew Memeber
McDonald's Restaurant
Certified Nursing Assistant
Village Health and Rehab
Patient Access Representative
Western Montana Clinic
Providence Neurology Specialists
Providence Health & Services
2022 - Current
High School Diploma -
Bigsky Highschool