Jennifer Hanson

• Trained new team members in proper food handling techniques, equipment usage, and company policies.
• Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
• Enhanced customer satisfaction by providing exceptional service and product knowledge.
• Increased sales through effective merchandising and attractive product displays.
• Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
• Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
• Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
• Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
• Operated slicer and price computing scale to accurately slice, weigh and label meat products.
• Controlled freshness of products by rotating and removing out of code merchandise.
• Efficiently processed orders for both walk-in customers and catering clients, ensuring accuracy and timely fulfillment of requests.
• Coordinated special events such as holiday promotions or cooking demonstrations to increase foot traffic in the deli department.
• Developed creative solutions to minimize shrinkage rates while still maintaining optimal freshness standards for all products offered in the deli area.
• Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.

• Greeted customers at counter to fulfill requests and answer questions.
• Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
• Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.

• Made sure that deliveries were on time for scheduled appointments.
• Maintained accurate driving records in accordance with federal laws and regulations.
• Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
• Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
• Inspected vehicle before and after every trip and conducted minor repairs.
• Increased on-time deliveries by planning efficient routes and maintaining regular communication with dispatch teams.

• Trained new team members in proper food handling techniques, equipment usage, and company policies.
• Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
• Enhanced customer satisfaction by providing exceptional service and product knowledge.
• Increased sales through effective merchandising and attractive product displays.
• Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
• Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
• Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
• Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
• Operated slicer and price computing scale to accurately slice, weigh and label meat products.
• Controlled freshness of products by rotating and removing out of code merchandise.
• Regularly assessed employee performance levels and provided constructive feedback to promote continuous improvement within the team.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Navigated multiple computer systems and applications to find information.
• Logged call information and solutions provided into internal database.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Contributed to team success, consistently achieving call center performance metrics.
• Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
• Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
• Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
• Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
• Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

I assisted a life time friend with his personal care. The cleaning of his home, cooking, shopping and doctor visits.

• Provided friendly, courteous service to create memorable moments for guests.
• Cleaned and organized kitchen stations to promote team efficiency.
• Collaborated with team members to execute seamless catering events for clients.
• Coordinated closely with other staff members during events for smooth service delivery.
• I have helped my father with his catering service from 12 years old. We have catered Nursing homes, college's and weddings.

• Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
• Checked and tested foods to verify quality and temperature.
• Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
• Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
• Reduced food waste by diligently monitoring inventory levels and adjusting orders accordingly.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Oversaw food preparation and monitored safety protocols.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
• Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
• Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.