Jeremy Lupini
Billings,MT
Summary
Dynamic Service Technician with a proven track record at Thermopolis Petro and Tire, excelling in troubleshooting and preventive maintenance. Recognized for exceptional customer service and attention to detail, I effectively diagnose issues and enhance equipment performance, ensuring client satisfaction and operational efficiency. Proficient in mechanical repairs and committed to safety standards.
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Completes service orders quickly and maintains accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
7
7
years of professional experience
Work History
Service Technician
Thermopolis Petro and Tire
10.2022 - 09.2025
- Evaluated systems according to predetermined checklist and noted issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Worked with diverse types of weather and ground conditions.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Tested systems, noting issues and completing preventive maintenance.
- Tire tech, ordered tires, inspected tires and replaced them, use of balance machines and tire machines
- change oil, service, lube cars and trucks.
- break replacement and inspection
- transmission service including filter/fluid flush
- minor mechanical work, including but not limited to, water pumps, belts, alternator replacement, and other light mechanic work
- tire repair, use of power tools and proper torque specs
- shock replacement
- TPMS systems
Retail Sales Associate
Kapowsin Grocery
01.2019 - 05.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
Education
GED -
Rogue Community College
Medford, ORSkills
- Time tracking
- Work order prioritization
- Cost estimations
- Work documentation
- Hand tool expertise
- After-sales support
- Preventive Maintenance
- Testing and evaluation
- Troubleshooting skills
- Professional and courteous
- Troubleshooting
- Maintenance and repair
- Customer service
- Scheduling and coordination
- Attention to detail
- Technical support
- Mechanical aptitude
- Equipment maintenance
- Quality assurance
- Inventory management
- Work with minimal supervision
- Heavy lifting
- Hand tools proficiency
- Punctual and reliable
- Mechanical tools
- Service reports
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Service Technician
Thermopolis Petro and Tire
10.2022 - 09.2025
Retail Sales Associate
Kapowsin Grocery
01.2019 - 05.2022
GED -
Rogue Community College