Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jerl Russell

BILLINGS,MT

Summary

Dynamic Shift Lead at Taco Bell with a strong focus on customer service and employee training. Successfully resolved conflicts and enhanced team performance through effective delegation. Maintained high safety standards while overseeing cash handling procedures, ensuring accuracy and fostering a positive work environment. Committed to achieving customer satisfaction and operational excellence.

Knowledgeable Team Member with proven track record in leading shifts and managing team dynamics. Successfully coordinated daily operations and ensured smooth transitions between shifts. Demonstrated strong leadership and problem-solving skills to maintain high productivity and morale.

Overview

12
12
years of professional experience

Work History

Shift Lead

Taco Bell
06.2021 - 05.2025
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Manager

Pizza Hut
06.2013 - 04.2021
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.

Education

High School Diploma -

Skyview Highschool
Billings, MT
05.2013

Skills

  • Customer service focus
  • Employee training
  • Conflict resolution
  • Staff supervision
  • Work delegation

Timeline

Shift Lead

Taco Bell
06.2021 - 05.2025

Manager

Pizza Hut
06.2013 - 04.2021

High School Diploma -

Skyview Highschool
Jerl Russell