Jes Roth

• Independently execute complex merchandising projects, planogram resets, and product transitions with minimal supervision while consistently meeting quality and completion standards.

• Recognized by leadership for exceptional attention to detail, accuracy, and ability to successfully complete high-priority projects without direct oversight.

• Identify and correct discrepancies in corporate merchandising plans, inventory data, and project execution requirements to ensure compliance and operational accuracy.

• Serve as a trusted resource for troubleshooting merchandising and operational challenges, developing practical solutions that support store performance and customer experience.

• Maintain high standards of organization, safety, and execution while managing multiple projects and deadlines in a fast-paced retail environment.

• Collaborate with store leadership and cross-functional teams to resolve issues, improve project outcomes, and ensure successful implementation of company initiatives.

• Oversaw daily casino operations, ensuring compliance with company policies, gaming regulations, cash-handling procedures, and security standards.

• Managed casino cash funds, audited shift reports, balanced daily financial records, and prepared bank deposits while maintaining strict accountability for company assets.

• Supervised inventory management, purchasing, vendor relationships, and invoice processing to maintain operational efficiency and cost control.

• Coordinated payroll documentation, daily reporting, inventory adjustments, and financial reconciliation to ensure accurate recordkeeping and regulatory compliance.

• Served as a key point of contact for customer concerns, conflict resolution, and service recovery, maintaining a positive guest experience in a fast-paced environment.

• Trained and supported team members on operational procedures, cash controls, customer service expectations, and company policies.

• Prioritized multiple operational responsibilities simultaneously while maintaining accuracy, security, and attention to detail in a high-accountability environment.

• Recognized for strong problem-solving abilities, independent decision-making, and consistent execution of critical business operations with minimal supervision.

• Directed daily operations for a $70M high-volume retail location, overseeing customer experience, workforce management, merchandising execution, inventory control, safety performance, and operational excellence.

• Served as Manager on Duty for the store, frequently acting as the sole member of senior leadership responsible for store operations, associate performance, customer escalations, and business continuity.

• Led and developed managers, specialists, sales associates, cashiers, customer service teams, delivery personnel, overnight operations, and seasonal staff, driving accountability and performance across multiple departments.

• Managed workforce planning and payroll administration for more than 350 employees, ensuring effective staffing strategies aligned with sales volume, customer demand, and operational objectives.

• Oversaw Pro Services operations for five years, partnering with contractors, commercial customers, and sales teams to support business growth and strengthen customer relationships.

• Improved customer satisfaction ratings by 35% through leadership development, service-focused coaching, operational improvements, and proactive issue resolution.

• Analyzed profit and loss performance, sales trends, operational metrics, and market conditions to identify opportunities for growth, improve profitability, and strengthen overall store performance.

• Directed merchandising strategies, promotional execution, inventory initiatives, and vendor partnerships to maximize sales opportunities and operational efficiency.

• Maintained an exceptional safety culture, earning recognition for years of accident-free performance within assigned areas of responsibility.

• Recognized by senior leadership as a future Store Manager candidate based on operational performance, leadership effectiveness, and business results.