Jesmond Fenech

• Actively sought opportunities for continuous learning, attending workshops and trainings geared towards enhancing professional competencies.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Strengthened relationships with clients through proactive follow-up on pending issues and concerns.
• Contributed to achieving company goals by consistently meeting or exceeding performance metrics.

• Identified suspicious activity and conducted interviews with employees to build cases.
• Assisted MLRO with collating data and completing regulatory reporting.
• Reviewed and updated AML policies as needed to ensure compliance with local regulations.
• Evaluated staff AML performance through regular reviews, identifying areas for improvement while recognizing achievements that contributed positively to the company's AML culture.
• Assisted with day-to-day AML operations, working efficiently and productively with all team members.

The Senior Compliance Analyst was a supervisory position with responsibility for undertaking compliance and risk projects, testing Praxis Group`s Systems to ensure their compliance with relevant Laws, Regulations, AML Implementation Procedures and other Rules, Codes of conduct or Guidance issued by MFSA or other relevant agency

• Worked with three different companies: Trireme Pension Services Malta Ltd, Praxis Funds Services Malta Ltd, Praxis Trusts Ltd which were all part of Praxis Group
• Reported directly to Managing Directors and worked hand in hand with MLROs and outsourced Compliance Officers
• Tested systems and controls in order to complete and deliver respective reports to Board of Directors
• Was involved in both Regulatory aspect and Internal Compliance monitoring for all above companies
• Covered all licensing conditions, Investment Services Act, Company Service Providers Act, MIFID regime, respective Funds Directives & Rules as Fund administration was for AIFs and UCITS, also: Trustees Act & Rules, Pensions Act & Rules
• Organized on site regulatory visits for PQ`d Compliance officers
• Each day involved responsibilities of KYC/onboarding and continuous monitoring of clients
• Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
• Maintained up-to-date knowledge of applicable laws and regulations.
• Played a key role in promoting an environment of continuous improvement within the organization by identifying opportunities for enhancing existing compliance processes and strategies.
• Identified gaps in existing compliance processes and recommended updates.
• In addition to the Senior Compliance Analyst, performed the following duties: Nominated Person with the Asset Recovery Bureau Malta, Fire Marshal, Team leader for First Aid, Health & Safety Representative, Health & Safety Executive.

• Managed a diverse portfolio of clients, delivering exceptional service while adhering to strict deadlines and performance metrics.
• Dealt with already known Independent financial advisory firms and also assisted in smooth intake of new relationships and a number of other new business suppliers.
• Duties ranged from vetting new applications to claiming money from other pension schemes up to investing clients funds in underlying investment structures such as life products but not limited to such.
• Improved client satisfaction rates with personalized service, addressing individual needs, and resolving issues promptly.
• Organized and detail-oriented with a strong work ethic.
• Applied effective time management techniques to meet tight deadlines.

• Managed motor claims and supervised four claim handlers and four cost control handlers and one junior
• Liability, recoveries and legal matters
• Liaised with customers, Insurance`s, lawyers and attended legal proceedings.
• Negotiated successful settlements between clients and insurance carriers, maintaining fairness for both parties involved.

• Manage claims with regards to Home, Travel, Motor & SME`s
• Junior supervisory post, as was supervising a claim handler

• Overall purpose of this job was to provide clerical work in motor underwriting and motor claims departments