Jess Farnum
Billings
Summary
- Versatile business manager with many years of experience in sales and customer service, driving revenue growth by 80% through strategic planning and team leadership.
- Proven ability to develop strong client relationships and enhance customer satisfaction.
- Skilled in executing design projects and creating engaging content.
- Solid foundation in team management and operational improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Communications Coordinator
Hope United Methodist Church
Billings
02.2025 - Current
- Executed design projects from concept to completion, ensuring high-quality deliverables within tight deadlines
- Developed and maintained a library of design templates for efficient production of recurring materials
- Assisted in the creation of engaging visual content for websites or social media platforms
- Developed custom illustrations or infographics to visually communicate complex information or concepts
Sales/Customer Service & Retention
Sun Splash Spectrum Wellness
Billings
07.2024 - Current
- Managed cash transactions accurately and efficiently, ensuring proper documentation and balancing at the end of each shift
- Promoted and sold industry products resulting in increased sales revenue
- Resolved customer complaints or concerns promptly to ensure high levels of customer satisfaction
- Customized skincare regimens for clients based on their individual skin type and concerns
- Maintained clean and organized treatment rooms, ensuring compliance with sanitation standards
- Developed strong client relationships through excellent customer service and personalized attention
- Provided ongoing support to clients, enabling them to maximize the value of their purchases
Business Manager
Wild Rose Action Center
Billings
07.2024 - Current
- Led a team of employees in achieving sales targets and exceeding revenue goals by 80% within the first 2 months
- Developed and implemented strategic business plans to drive growth and increase market share
- Developed strong relationships with key clients, resulting in repeat business and increased customer satisfaction ratings
- Evaluated current operational processes identifying areas of improvement
- Liaised with senior management providing regular updates on departmental performance
- Drove revenue growth through effective sales strategies and client acquisition
After School Supervisor and Teacher
Friendship House of Christian Service
Billings
02.2022 - 07.2024
- Developed and implemented engaging lesson plans for afterschool programs, catering to the needs and interests of students
- Provided individualized support to students with homework assignments, ensuring comprehension of concepts
- Maintained a safe and inclusive learning environment by enforcing behavioral guidelines and resolving conflicts
- Led a team of XX employees, providing guidance and support to ensure successful completion of projects
- Monitored team performance and provided regular feedback to drive continuous improvement
- Successfully managed multiple projects simultaneously, ensuring timely delivery within budget constraints
Water and Fire Technician
Faithful Disaster Restoration
Billings
08.2021 - 02.2022
- Responded to emergency calls and provided immediate disaster restoration services
- Assessed damage caused by fire, water, or mold and developed a comprehensive restoration plan
- Removed debris and damaged materials from affected areas in a safe and efficient manner
- Applied antimicrobial treatments to prevent the growth of mold and bacteria
- Ensured compliance with safety regulations throughout the restoration process
- Maintained detailed records of work performed including before-and-after photos for documentation purposes
Phlebotomist
Dickinson Clinic
Dickinson
12.2011 - 12.2012
- Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting
- Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures
- Demonstrated excellent customer service skills by providing compassionate care to patients during phlebotomy procedures
- Collaborated with healthcare team members to prioritize specimen collection based on patient needs and laboratory requirements
- Performed capillary punctures on pediatric patients using age-appropriate methods to minimize discomfort
- Performed point-of-care testing (POCT) as required by specific patient needs or facility protocols
- Communicated effectively with patients of diverse backgrounds, demonstrating cultural sensitivity and respect
- Trained and supervised phlebotomy students
Education
Some college -
West Coast Baptist College
Lancaster, CA05.2008
Skills
- Time management
- Customer Relationship Management
- Relationship Management
- Team management
- Microsoft Outlook
- Venipuncture
- Conflict Management
- Business Development
- Phlebotomy
- Transparency
- Marketing
- Canva
Certification
- Trauma Coaching Certification, 06/01/24, Present
- CPR Certification
- First Aid Certification
Affiliations
Art/Painting
Skating
References
References available upon request.
Timeline
Communications Coordinator
Hope United Methodist Church
02.2025 - Current
Sales/Customer Service & Retention
Sun Splash Spectrum Wellness
07.2024 - Current
Business Manager
Wild Rose Action Center
07.2024 - Current
After School Supervisor and Teacher
Friendship House of Christian Service
02.2022 - 07.2024
Water and Fire Technician
Faithful Disaster Restoration
08.2021 - 02.2022
Phlebotomist
Dickinson Clinic
12.2011 - 12.2012
Some college -
West Coast Baptist College
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