Jessica Cassida
Hungry Horse
Summary
Dynamic retail professional with a proven track record of achieving company objectives through methodical and organized practices. Adept at thriving under pressure and swiftly adapting to new challenges, enhancing brand reputation and sales performance. Recognized for exceptional problem-solving skills and a commitment to driving customer satisfaction, contributing to overall business success.
Overview
23
23
years of professional experience
Work History
Director, Retail Operations
Pursuit - Glacier Park Collection
02.2022 - Current
- Successfully lead a team of 7 operations managers/buyers to support 22 retail locations and a central distribution center in and around Glacier National Park.
- Stores are a variety of high volume gift stores, outdoor stores, grocery stores, convenience/gas, Coffee shops, raft company and golf with a total revenue of $22 million.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen vendor relationships.
- Successfully planned and executed large capital projects
- Brought several new retail stores online between new acquisitions and completely new store concepts for our collection
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Created, tracked and monitored OTB
- Implemented new processes for inventory control at our distribution center to achieve an overall shrink target of less than 1%
Retail Operations Manager/Buyer
Pursuit - Glacier Park Collection
01.2016 - 02.2022
- Contributed to doubling retail revenue over over the course of 8 seasona
- Buyer for high volume retail operation
- Store Setup and Shut Down for seasonal retail operation
- Receive product into POS, GL code invoices and submit to accounting dept
- Monitor Payroll/ LTR
- Watch Inventory Turns, place reorders or mark down merchandise to ensure maximum sell through/profit
- Train and Support store managers and staff
- Step in as needed in various positions in stores
- Warehouse Operations, order processing, inventory management and store fulfillment
- Project Management for various FFE and capital projects
- Serv-Safe Manager Certification
Rental/Outdoor Store Operations Manager
Glacier Raft Co
06.2012 - 10.2015
- Hiring and Training on POS and Reservation systems, rentals, merchandising, customer service
- Scheduling employees
- Merchandising and technical gear sales
- Sales of retail including outdoor and camping gear, rafts, fishing equipment, souvenirs, apparel
- Reservations for rafting, fishing and overnight trips, as well as rentals and shuttles
- Retail buying plan and budgeting
- Retail Accounting
- Monitor sales and place reorders as necessary throughout season
- Managed inventory control, cash control, store opening and closing procedures.
Barista
Friske Beans Espresso
08.2007 - 02.2014
- Prepared coffee and tea drinks
- Socialize with customers
- Work in a fast-paced environment
- Maintain cleanliness and safety standards earning A+ rating from Health Dept.
Office/Retail Manager
Glacier Raft Co
06.2008 - 06.2012
- Schedules and training
- Reservations and trip check-in
- Merchandising of retail
- Retail Buying for check-in office
- Track sales - Place reorders as necessary
- Inventory control
Photographer
Mountain Photography
06.2002 - 01.2008
- Remote river location
- On site sales at rafting outlets
- Photo Film processing
- Winter- Portrait photographer as well as children’s race photographer
- Winter- Retail sales and photo sales
Raft Guide
Glacier Raft Co
06.2005 - 08.2007
- River guide upholding the highest safety standards
- Educate guests about Glacier and the river ecosystems
- Swift water certified during employment
Education
No Degree -
Flathead Valley Community College
Kalispell, MT06-2004
Skills
- Problem Anticipation and Resolution
- Verbal and Written Communication
- Policy Development and Enforcement
- Financial analysis
- Training Management
- Team Leadership
- Proficient in Microsoft Office and Retail Point of Sale systems
- Business administration
- Vendor relationships
- Business development
- Staff development
- Expertise in AP practices
Timeline
Director, Retail Operations
Pursuit - Glacier Park Collection
02.2022 - Current
Retail Operations Manager/Buyer
Pursuit - Glacier Park Collection
01.2016 - 02.2022
Rental/Outdoor Store Operations Manager
Glacier Raft Co
06.2012 - 10.2015
Office/Retail Manager
Glacier Raft Co
06.2008 - 06.2012
Barista
Friske Beans Espresso
08.2007 - 02.2014
Raft Guide
Glacier Raft Co
06.2005 - 08.2007
Photographer
Mountain Photography
06.2002 - 01.2008
No Degree -
Flathead Valley Community College