Dynamic retail professional with a proven track record of achieving company objectives through methodical and organized practices. Adept at thriving under pressure and swiftly adapting to new challenges, enhancing brand reputation and sales performance. Recognized for exceptional problem-solving skills and a commitment to driving customer satisfaction, contributing to overall business success.
Overview
23
23
years of professional experience
Work History
Director, Retail Operations
Pursuit - Glacier Park Collection
02.2022 - Current
Successfully lead a team of 7 operations managers/buyers to support 22 retail locations and a central distribution center in and around Glacier National Park.
Stores are a variety of high volume gift stores, outdoor stores, grocery stores, convenience/gas, Coffee shops, raft company and golf with a total revenue of $22 million.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Trained and guided team members to maintain high productivity and performance metrics.
Assisted in recruiting, hiring and training of team members.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Spearheaded innovative approaches to resource allocation and strategic planning.
Leveraged professional networks and industry knowledge to strengthen vendor relationships.
Successfully planned and executed large capital projects
Brought several new retail stores online between new acquisitions and completely new store concepts for our collection
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Created, tracked and monitored OTB
Implemented new processes for inventory control at our distribution center to achieve an overall shrink target of less than 1%
Retail Operations Manager/Buyer
Pursuit - Glacier Park Collection
01.2016 - 02.2022
Contributed to doubling retail revenue over over the course of 8 seasona
Buyer for high volume retail operation
Store Setup and Shut Down for seasonal retail operation
Receive product into POS, GL code invoices and submit to accounting dept
Monitor Payroll/ LTR
Watch Inventory Turns, place reorders or mark down merchandise to ensure maximum sell through/profit
Train and Support store managers and staff
Step in as needed in various positions in stores
Warehouse Operations, order processing, inventory management and store fulfillment
Project Management for various FFE and capital projects
Serv-Safe Manager Certification
Rental/Outdoor Store Operations Manager
Glacier Raft Co
06.2012 - 10.2015
Hiring and Training on POS and Reservation systems, rentals, merchandising, customer service
Scheduling employees
Merchandising and technical gear sales
Sales of retail including outdoor and camping gear, rafts, fishing equipment, souvenirs, apparel
Reservations for rafting, fishing and overnight trips, as well as rentals and shuttles
Retail buying plan and budgeting
Retail Accounting
Monitor sales and place reorders as necessary throughout season
Managed inventory control, cash control, store opening and closing procedures.
Barista
Friske Beans Espresso
08.2007 - 02.2014
Prepared coffee and tea drinks
Socialize with customers
Work in a fast-paced environment
Maintain cleanliness and safety standards earning A+ rating from Health Dept.
Office/Retail Manager
Glacier Raft Co
06.2008 - 06.2012
Schedules and training
Reservations and trip check-in
Merchandising of retail
Retail Buying for check-in office
Track sales - Place reorders as necessary
Inventory control
Photographer
Mountain Photography
06.2002 - 01.2008
Remote river location
On site sales at rafting outlets
Photo Film processing
Winter- Portrait photographer as well as children’s race photographer
Winter- Retail sales and photo sales
Raft Guide
Glacier Raft Co
06.2005 - 08.2007
River guide upholding the highest safety standards
Educate guests about Glacier and the river ecosystems
Swift water certified during employment
Education
No Degree -
Flathead Valley Community College
Kalispell, MT
06-2004
Skills
Problem Anticipation and Resolution
Verbal and Written Communication
Policy Development and Enforcement
Financial analysis
Training Management
Team Leadership
Proficient in Microsoft Office and Retail Point of Sale systems