Jessica Collins
Great Falls
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Extensive experience in customer service. Proven track record in enhancing customer satisfaction and reducing discrepancies through effective money handling and problem-solving skills. Adept at training staff and fostering a collaborative work environment, ensuring operational excellence and compliance with company policies.
Overview
18
18
years of professional experience
Work History
Courier
FedEx
09.2025 - 06.2026
- Managed timely pickup and delivery of packages while adhering to safety and operational protocols.
- Optimized route planning to enhance efficiency and reduce transportation costs.
- Trained new team members on delivery procedures and customer service standards.
- Maintained accurate records of shipments, ensuring compliance with company policies.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Coordinated with dispatch to resolve issues and improve service quality.
Assistant Manager
Montana Lil's Casino
10.2024 - 06.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Supervised daily operations, ensuring compliance with gaming regulations and company policies.
- Trained and mentored team members on customer service best practices and operational procedures.
Floor Runner
Montana Lil's Casino
07.2022 - 10.2024
- Assisted patrons by resolving complaints, explaining machines and the variations of games.
- Excercised exceptional cash handling skills.
- Took and served beverage and snack orders.
- Operated cash registers to make change, receive payments and tally transactions.
- Provided excellent customer service ensuring repeat patrons.
- Sold tobacco and alcohol products to customers in compliance with state and federal laws.
- Assisted in inventory management, ensuring accurate record-keeping and timely ordering of necessary supplies.
- Ensured timely task completion by diligently monitoring progress and adjusting priorities as needed.
- Contributed to increased sales through suggestive selling techniques and product knowledge sharing with customers.
- Maintained a clean and organized work environment, adhering to company standards and protocols.
- Trained new floor runners in proper procedures and security protocols.
Claims Analyst
Centene
04.2019 - 06.2022
- Maintained strict confidentiality with all personal data as per company guidelines.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Identified trends in claim patterns, providing actionable insights for process improvements and risk mitigation strategies.
- Examined claims forms and other records to determine insurance coverage.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Reduced claims processing time by implementing efficient analytical techniques and strategies.
Patient Service Representative
Great Falls Clinic Hospital
05.2016 - 04.2019
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Built and maintained positive working relationships with patients and staff.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
Merchandising Specialist
Old Navy
09.2008 - 10.2014
- Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
- Arranged merchandise in alignment with store planogram.
- Reduced shrinkage rates by conducting thorough inventory checks and addressing discrepancies promptly.
- Provided exceptional customer service ensuring customer retention.
- Inspected merchandise for quality and arranged proper display location.
- Streamlined in-store processes by implementing efficient merchandise receiving, processing, and replenishment systems.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Updated pricing and signage to complete product displays and educate customers.
- Changed displays to reflect new promotions.
- Completed seasonal windows, dressed mannequins, and arranged in-store displays to showcase available products.
- Performed daily book keeping duties while opening and closing the store.
Education
High School Diploma -
Centerville High School
Sand Coulee, MT05-2008
Skills
- Customer service
- Money handling
- Decision-making
- Staff training and development
- Customer rapport
- Policy enforcement
- Working independently
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Workplace safety compliance
- Active listening
- Problem-solving
- Time management
Timeline
Courier
FedEx
09.2025 - 06.2026
Assistant Manager
Montana Lil's Casino
10.2024 - 06.2025
Floor Runner
Montana Lil's Casino
07.2022 - 10.2024
Claims Analyst
Centene
04.2019 - 06.2022
Patient Service Representative
Great Falls Clinic Hospital
05.2016 - 04.2019
Merchandising Specialist
Old Navy
09.2008 - 10.2014
High School Diploma -
Centerville High School