Jessica Micallef
Naxxar
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at C.Fino & Sons Limited, showcasing strong multitasking and organization alongside exceptional customer service skills. Spearheaded initiatives that significantly improved time management and productivity, contributing to the company's success. Demonstrated ability to manage sensitive information with discretion and foster positive client relationships.
Overview
19
19
years of professional experience
Work History
Personal Assistant
C.Fino & Sons
07.2022 - Current
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Used discretion when handling confidential information.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Managed complex calendar coordination across multiple time zones for seamless meeting scheduling.
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Participated in team meetings and staff training sessions.
- Follow up customer service quotation requests via email, social media or website.
- End of year stock take.
- To approve and manage team's leave bookings and co-ordinate replacements in case of staff shortage.
- Showroom stock transfers.
Assistant Showroom Manager
C.Fino & Sons Limited
07.2020 - 07.2022
- Contributed to a positive work environment by actively participating in team meetings and offering support to colleagues when needed.
- Supported marketing initiatives by creating visually appealing social media content that showcased products available in the showroom.
- Coordinated special events and promotions to increase foot traffic and generate brand awareness within the community.
- Managed daily showroom operations, ensuring smooth workflows and efficient task completion.
- Strengthened client relationships with timely follow-up and personalized service, resulting in repeat business and referrals.
- Maintained strong communication with vendors for timely order placement, ensuring optimal stock levels were maintained at all times.
- Collaborated with senior management to set sales goals, develop strategies for achieving them, and monitor progress regularly.
- Handled customer complaints professionally, resolving issues promptly to maintain high levels of satisfaction among clients.
- Reduced stock discrepancies through accurate inventory management, regular audits, and proper documentation.
- Assisted in the achievement of monthly sales targets by providing exceptional customer service and product knowledge.
- Trained new staff members on company policies, procedures, products, and systems, fostering professional growth among team members.
- Organized schedules for staff members efficiently taking into account their availability while meeting business needs.
- Managed custom projects by completing initial quotes, design and sample requests.
- Stayed up-to-date on industry trends and competitor strategies to make informed decisions for the showroom''s success.
- Drove employee engagement and guest experience through coaching, training and development.
- Set goals for showroom employees and provided support and motivation to help each achieve true potential.
- Directed sales reps on how to display furniture and other items.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sales Support Coordinator
C.Fino & Sons Limited
05.2017 - 06.2020
- Monitored inventory levels closely to avoid stockouts while minimizing carrying costs associated with excess inventory.
- Collaborated with the sales team to develop customized proposals and product offerings for prospective clients.
- Expedited order processing timeframes by liaising between internal departments such as shipping, finance, and production teams.
- Managed complex sales transactions, ensuring accurate documentation and timely fulfillment of orders.
- Updated internal databases with accurate customer contact information, ensuring effective communication channels were maintained throughout the sales process.
- Boosted sales productivity by streamlining sales support processes and implementing new tools.
- Provided comprehensive training for new hires on company policies, procedures, and software systems to ensure seamless integration within the team.
- Assisted in the development of marketing materials, including brochures, presentations, and website content to showcase company products/services effectively.
- Improved overall efficiency of the sales department by organizing schedules, coordinating meetings, and maintaining accurate records.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
Supply Sales and Design Consultant
C.Fino & Sons Limited
10.2015 - 06.2017
- Strengthened customer relationships through effective communication and understanding of their specific needs.
- Negotiated favorable contract terms with suppliers, resulting in cost savings for both the company and our clients.
- Delivered customized presentations to potential clients, demonstrating the value of our products and services in meeting their specific needs.
- Enhanced company reputation by consistently delivering high-quality products and services on time.
- Provided exceptional after-sales support, fostering long-term client relationships and repeat business opportunities.
- Contributed to the development of new product lines based on customer feedback insights, fueling revenue growth opportunities.
- Streamlined inventory management processes to reduce costs and improve efficiency.
Store Manager
JZT Investments
05.2010 - 10.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Sales Assistant
JZT Investments
05.2005 - 05.2010
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
O Levels -
St Dorothy's Malta
MaltaSkills
- Time Management
- Multitasking and Organization
- Customer Service
- Strong Work Ethic
Timeline
Personal Assistant
C.Fino & Sons
07.2022 - Current
Assistant Showroom Manager
C.Fino & Sons Limited
07.2020 - 07.2022
Sales Support Coordinator
C.Fino & Sons Limited
05.2017 - 06.2020
Supply Sales and Design Consultant
C.Fino & Sons Limited
10.2015 - 06.2017
Store Manager
JZT Investments
05.2010 - 10.2015
Sales Assistant
JZT Investments
05.2005 - 05.2010
O Levels -
St Dorothy's Malta
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