JESSICA MULVANEY NAPOLI
Maltese/Italian HR Professional
Ta' Xbiex,Malta
Summary
Experienced HR specialist with a passion for start-ups and a proven track record in recruitment, onboarding, and workforce planning. Over 12 years of practical HR experience in the dynamic iGaming industry, along with a solid understanding of employment and contract law. Driven by self-motivation and guided by a strong ethical work mindset, consistently delivering results that align with company targets and standards.
Overview
19
19
years of professional experience
9
9
years of post-secondary education
4
4
Languages
Work History
People Operations Manager
EverAI Limited
Remote
07.2024 - Current
- Overseeing & Implementing HR operations - Manage all HR activities, including policy implementation, process implementation, compliance with legal standards in different countries.
- Providing assistance with payroll and leave management - Supporting the payroll processing and leave management, ensuring accurate employee compensation and adherence to policies.
- Managing employee relations - Handles workplace conflicts and employee issues, providing support and guidance on HR policies and practices.
- Implementing HR systems - Lead the implementation and optimization of HR systems to enhance recruitment, payroll, and employee management processes.
- Coordinating small online team-building initiatives to boost morale and promote a collaborative and engaging work environment.
- Implementing and Managing Performance Reviews: Develops and oversees a structured performance review system to regularly assess employee performance, provide constructive feedback, and guide professional development.
- Assisting all staff with all questions and queries.
HR Manager
RAW iGaming Ltd
02.2023 - 10.2023
- Engaged to implement all HR-related tasks for the start-up of the new sub-company of RAW, being the Live Casino product
- Created policies for the new 'wing' and aligned them to the already existing policies of RAW iGaming Ltd
- Worked hand in hand with management to create a recruitment timeline in line with the rest of the project timings
- Created all job descriptions for all roles pertaining to the Live Casino function
- Created templates for interviews, scripts, offer letters, exit interviews, end of probation reviews, and end of year performance reviews
- Advertised and recruited for the first few roles
- Aligned all current existing onboarding and life-cycle processes to the new ones to be used for the future premises
- Liaised with Modelling and Acting agencies in Malaga in order to facilitate recruitment for English speaking staff when the project was able to kick off
- Unfortunately, the project kept being postponed and the agreement was terminated, so I could not complete the tasks
HR Manager
Stakelogic Live Limited
04.2021 - 12.2022
- Recruit and take care of 200+ employees, in the 2 offices in Malta
- Set up all processes and procedures from scratch, as well as build a structure with defined reporting lines
- Created all company policies for both offices, including employee handbooks
- Adapted a new HR System, for both offices
- Be part of the full employee life cycle - from recruitment through to Exit Interviews
- Onboarding and Induction of new starters, in both offices
- Organizing and maintaining personnel records, both hard and soft copies
- Being a point of contact for all employee relations, and any query being raised
- Supporting Managers with team structures, conflicts, disciplinary actions and any other situation that may have required support
HR Business Partner
Flutter Group
04.2020 - 03.2021
- Company Overview: Maternity Cover, 12 months, Pokerstars, St Julians (Malta) [Covid-19 bound]
- Work closely with our Talent Acquisition team to support resourcing plans including participation in interviews
- Ensure our hiring process is on track
- Coordinate all the necessary paperwork pre-on boarding offer and contract delivery
- Partner with Line Managers and strategic partners on talent development plans for their business areas
- Guiding and encouraging people with internal opportunities and supporting their applications
- Provide seamless onboarding support to people joining our business, welcoming them to the business, co-ordinating their induction, and getting their journey started
- Support the employee journey from onboarding to life events and career development
- Build strong relationships with people managers at all levels in the business
- Develop a good understanding of the business and functions in order to deliver effective solutions
- Seek opportunity to build people morale, get the management team on board with it
- Deliver people initiatives locally including a well-being programme that supports functions in achieving their business goals
- Partner and provide trusted advice on employee relations issues to people managers on company policies and procedures to include attendance management, performance management, disciplinary and grievance issues
- Provide support to employees within the locations on day to day HR related matters
- Coach people managers on best practice when dealing with performance or conduct issues
- Assist in developing and implementing appropriate HR policies and procedures in line with local governance and Group's HR strategies
- Participate in change initiatives as per business requirements
- Understand the local market and how we compare in our reward packages
- Liaise with central payroll team monthly to ensure any necessary amendments are processed
- Be very familiar with the benefit packages offered by the business
- Manage projects and partner closely with the local management team and global HR teams on company initiatives
- Work with Group HR to drive HR strategy at a local level and participate in Group HR projects
- All admin related tasks
- Part of the Well-Being committee in the Malta Office
- Maternity Cover, 12 months, Pokerstars, St Julians (Malta) [Covid-19 bound]
HR Assistant Manager
Deloitte Malta
09.2018 - 07.2019
- Leading a team of 8 members
- Set up and improved operational processes
- Introduced a new onboarding process to assist the HR team with new starters, together with instructions on legal applications for foreign employees
- Liaised with Partners, Function Leaders and the CEO on various projects - Default to Open (introducing an open door policy for all staff to voice their concerns), additional benefits to employees (paternity leave, study leave, free lunch on monthly basis, free daily fruit, internal fitness classes, employee discount schemes, and more were in the pipeline)
- Prepared all works for Audit sessions - coordinating all filing, refiling, shredding, archiving and shipping
- Took part in various courses/lectures pertaining to employment law, GDPR, ISO certification
- Revised all existing policies, updating them according to changes in laws and years, and created new ones where necessary
- Launched new systems internally to increase productivity, integration and motivation - Buddy system for new starters, ACCA Buddy Program for Accounts students, Limelight Rewards to promote internal supportive and positive behaviour
- Conducted interviews, exit interviews and internal moves, as well as interim and end of probation assessments
- Regular check-in's with the team, shuffling of work and job rotation
- Catch-ups with new starters a month after their start
- Assisted with internal celebrations and get together's
- Assisted with the launch of an internal performance program, aimed at increasing communication between managers and their team members, in terms of career progression and personal development at work, introducing regular check-ins and performance snapshots as opposed to a single end of year review
- Assisted with statistical data in order to improve attraction and retention and helped in formulating a proposal to the Partners to increase salaries and become more competitive
- Liaised with the Marketing team for recruitment adverts, branding goods, internal announcements and creation of information pages on the internal portal for employees
- Dealt with the different schools in Malta to organise Jobs Fairs, Career exposures and taking students for internships
HR Specialist
The Stars Group
08.2016 - 04.2018
- Assisted in the recruitment of over 100 employees in various roles
- Created on onboarding checklist to ease engagement of starters, both for HR and the starters themselves
- Streamlined the on-boarding process to be in line with the various Stars offices
- Assisted in disciplinaries
- Was part of the Backcheck audit performed annually
- Assisted with the improvement of the process form used to follow up with mid- and final probations
- Drawing up addenda - internal moves, promotions, changes in shifts, etc
- Part of the well-being team, I helped with gift packs and setting up of activities
- Acted as Fire Warden from the HR Team
Various Roles
01.2006 - 01.2016
- Student Group Leader in English School (Seasonal) - IELS, Sliema
- Administration Executive - Game Services Ltd
- Customer Care - Sunderlands Online
- HR & Accounts Assistant - Expekt.com & Mangas Gaming
- HR & Office Management - NetEnt Live Casino
- Family Time - took 2 years off for kids and family plans
Education
Certificate in International Leadership & Organisational Behaviour -
Universita Commerciale Luigi Bocconi
Online 01.2024 - 02.2024
Certificate in Occupational Psychology - HR
21 Academy
Naxxar 11.2020 - 04.2021
TEFL Course - Teaching English As A Foreign Language
EuroCentres Malta
Msida 07.2019 - 10.2019
TELT and SEPTT Course - Teaching English As A Foreign Language
Eurocentres Malta
Msida 11.2019 - 11.2019
Diploma, Competency - HRM
FHRD
Floriana, Malta 01.2010 - 01.2011
A-Levels - Marketing and Italian
University of Malta
Swatar, Malta 08.2007 - 04.2008
GCSEs, O´Levels in Various Subjects - Maths, Maltese, English Literature, English Language/Grammar, French, Italian, Biology, Chemistry, Physics, Religion
University of Malta
Swatar, Malta 09.1992 - 05.1999
Skills
Skills
HR policies implementation
Onboarding processes
Employment law compliance
Employee relations
Employee engagement
Recruitment and selection
Human resources operations
Employee onboarding
Recruitment
Exit interviews
Personality Traits
Organised
Good Time Management
Strong and Assertive communication
Self starter/motivator
Works well under pressure
A clown at heart!
Timeline
People Operations Manager
EverAI Limited
07.2024 - Current
Certificate in International Leadership & Organisational Behaviour -
Universita Commerciale Luigi Bocconi
01.2024 - 02.2024
HR Manager
RAW iGaming Ltd
02.2023 - 10.2023
HR Manager
Stakelogic Live Limited
04.2021 - 12.2022
Certificate in Occupational Psychology - HR
21 Academy
11.2020 - 04.2021
HR Business Partner
Flutter Group
04.2020 - 03.2021
TELT and SEPTT Course - Teaching English As A Foreign Language
Eurocentres Malta
11.2019 - 11.2019
TEFL Course - Teaching English As A Foreign Language
EuroCentres Malta
07.2019 - 10.2019
HR Assistant Manager
Deloitte Malta
09.2018 - 07.2019
HR Specialist
The Stars Group
08.2016 - 04.2018
Diploma, Competency - HRM
FHRD
01.2010 - 01.2011
A-Levels - Marketing and Italian
University of Malta
08.2007 - 04.2008
Various Roles
01.2006 - 01.2016
GCSEs, O´Levels in Various Subjects - Maths, Maltese, English Literature, English Language/Grammar, French, Italian, Biology, Chemistry, Physics, Religion
University of Malta
09.1992 - 05.1999
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