Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Oelig

Lolo

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

18
18
years of professional experience

Work History

Dining Room Supervisor

The Springs Living
Missoula
11.2023 - Current
  • Supervised dining room staff to ensure efficient service and guest satisfaction.
  • Assisted in training new team members on service standards and procedures.
  • Resolved guest inquiries and complaints promptly and professionally.
  • Organized dining room layout for special events and daily operations.
  • Implemented health and safety protocols to maintain a safe dining environment.
  • Reported staff performance, inventory, overall dining room needs and special events information to Food and Beverage Director.
  • Resolved customer complaints in a professional manner while adhering to company policies.
  • Collaborated with kitchen staff to ensure timely delivery of food orders.
  • Coordinated meal setups and maintained cleanliness in dining areas.
  • Communicated with kitchen staff to ensure timely meal delivery to guests.
  • Maintained presence on dining room floor and assisted team to support efficiency of service.
  • Scheduled front of house staff to open, close and work dining room floor daily.
  • Monitored staff performance to ensure quality service to customers.
  • Implemented strategies for improving efficiency of operations in the dining room.
  • Reviewed employee attendance records and addressed issues promptly when necessary.
  • Provided motivation and encouragement to employees in order to foster teamwork.
  • Assigned tasks, delegated responsibilities, and monitored progress of employees.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Coached staff on strategies to enhance performance and improve customer relations.

General Manager

Brooklyn Bagel Bakery
Missoula
04.2022 - 09.2023
  • Managed daily operations to ensure smooth business functioning.
  • Supervised staff performance and provided necessary training.
  • Coordinated schedules and maintained inventory levels effectively.
  • Oversaw customer service initiatives to enhance client satisfaction.
  • Ensured compliance with company policies and industry regulations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Administered employee discipline through verbal and written warnings.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Tracked monthly sales to generate reports for business development planning.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Guided management and supervisory staff to promote smooth operations.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Developed service and sales strategies to improve retention and revenue.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

General Manager

Firehouse Subs
Missoula
10.2021 - 09.2023
  • Managed daily operations to ensure smooth business functioning.
  • Developed and implemented operational strategies for efficiency.
  • Supervised staff performance and provided necessary training.
  • Coordinated schedules and maintained inventory levels effectively.
  • Oversaw customer service initiatives to enhance client satisfaction.
  • Analyzed operational processes to identify improvement areas.
  • Ensured compliance with company policies and industry regulations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Administered employee discipline through verbal and written warnings.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Guided management and supervisory staff to promote smooth operations.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Oversaw product development initiatives from concept through completion stages.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Restaurant Manager

Loves Travel Stop
Missoula
03.2019 - 09.2021
  • Managed daily restaurant operations to ensure smooth service flow.
  • Trained and mentored staff on customer service standards and procedures.
  • Developed and implemented efficient inventory management practices.
  • Coordinated staff schedules to optimize workforce during peak hours.
  • Oversaw compliance with health and safety regulations in food handling.
  • Resolved customer complaints promptly to maintain satisfaction levels.
  • Conducted regular team meetings to communicate goals and expectations effectively.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Assisted with kitchen preparation during peak times as needed.
  • Optimized profits by controlling food, beverage and labor costs.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Updated computer systems with new pricing and daily food specials.
  • Established policies for cash handling procedures to maximize security measures.
  • Resolved conflicts among employees in an effective manner.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Explained goals and expectations required of trainees.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Deli Manager

Town Pump Incorporated
Missoula
04.2018 - 03.2019
  • Managed daily operations of deli department ensuring product quality and freshness.
  • Trained and supervised staff on food safety and customer service practices.
  • Developed deli menu items based on seasonal trends and customer preferences.
  • Coordinated inventory management to minimize waste and ensure product availability.
  • Ensured compliance with health regulations through regular inspections and staff training.
  • Assisted customers with product selections, providing recommendations and information.
  • Maintained cleanliness and organization of deli workspace for efficient operations.
  • Trained new employees on proper food handling techniques and safety regulations.
  • Ordered necessary deli supplies to maintain stock levels.
  • Monitored daily sales reports to maximize profitability.
  • Supervised deli staff to ensure efficient customer service.
  • Ensured cleanliness and sanitation of deli area, equipment, and supplies.
  • Resolved customer complaints in a professional manner.
  • Managed daily operations of the deli including staffing, scheduling, merchandising.
  • Addressed employee performance issues promptly while also providing feedback and coaching as needed.
  • Priced and ordered food products, kitchen equipment, and food service supplies.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
  • Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
  • Created promotional displays to attract customers to the deli section.
  • Collaborated with other departments within the store to ensure smooth operations.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Store Manager

McDonald's
Lolo
10.2007 - 04.2018
  • Managed daily store operations and ensured compliance with company policies.
  • Oversaw inventory management and conducted regular stock audits.
  • Trained and developed team members to enhance customer service skills.
  • Coordinated visual merchandising to maintain brand standards and appeal.
  • Implemented loss prevention measures to minimize shrinkage and theft.
  • Facilitated communication between staff and upper management for operational efficiency.
  • Scheduled employee shifts to ensure adequate coverage during peak hours.
  • Resolved customer complaints promptly to maintain high satisfaction levels.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Ensured compliance with safety regulations and company policies.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Maintained accurate records of employee performance reviews.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Updated POS system with new products and promotional offers.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Organized promotional events to increase product awareness.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Implemented efficient systems for tracking stock movement.
  • Assessed operational efficiency of the store's departments.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Education

Associate of Applied Science - Business Management

The University of Montana
Missoula, MT
05-2006

Skills

  • Staff supervision
  • Customer service
  • Inventory management
  • Event planning
  • Health compliance
  • Team leadership
  • Budget management
  • Training development
  • Effective communication
  • Conflict resolution
  • Performance evaluation
  • Time management
  • Guest relations
  • Team scheduling
  • Operations management
  • Operational efficiency
  • Problem solving
  • Collaboration skills
  • Sanitation standards
  • Reservation management
  • Strong leadership
  • Food safety
  • Employee scheduling
  • Event management
  • Team management
  • Supply ordering
  • Food presentation
  • Point of sale systems
  • Table setting
  • ServeSafe manager
  • Food safety compliance
  • Data entry software
  • Equipment inspection
  • Equipment maintenance
  • Train employees
  • Problem-solving
  • Manage cash register
  • High volume dining
  • Service training
  • Professionalism
  • Service quality standards evaluation
  • Active listening
  • Adaptability
  • Multitasking Abilities
  • Problem-solving aptitude
  • Point of sale POS software
  • Cash register counting
  • Personnel data reporting
  • Work station assignments
  • Supplies purchasing
  • Organize supplies
  • Excellent communication
  • Safety training
  • Schedule coordination
  • Coordinate schedules
  • Food safety understanding
  • Payroll preparation
  • Continuous improvement
  • Team building
  • Interpersonal skills

Timeline

Dining Room Supervisor

The Springs Living
11.2023 - Current

General Manager

Brooklyn Bagel Bakery
04.2022 - 09.2023

General Manager

Firehouse Subs
10.2021 - 09.2023

Restaurant Manager

Loves Travel Stop
03.2019 - 09.2021

Deli Manager

Town Pump Incorporated
04.2018 - 03.2019

Store Manager

McDonald's
10.2007 - 04.2018

Associate of Applied Science - Business Management

The University of Montana

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Jessica Oelig