JHAMAN SINGH Gaha
St Julians
Summary
With a proven track record at J.L Hotel, I excel in leading teams to enhance customer satisfaction and streamline operations. My expertise includes strong leadership, exceptional decision-making, and a commitment to service excellence. I adeptly manage high-volume environments, ensuring both staff efficiency and guest satisfaction, with a keen focus on maintaining high-quality standards.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Breakfast and F&B Supervisor
J.L Hotel
04.2024 - Current
- Oversee breakfast service and manage F&B operations, ensuring exceptional customer satisfaction.
- Train and supervise a team of staff, fostering a collaborative and efficient work environment.
- Monitor food quality and presentation to meet hotel standards.
- Handle guest inquiries and complaints professionally and promptly.
- Maintain cleanliness and organization in dining areas and kitchens.
Breakfast Attendant
G-Hotel by J.L
02.2024 - 03.2024
- Assisted in setting up and replenishing the breakfast buffet.
- Provided attentive service to guests, ensuring a welcoming environment.
- Maintained cleanliness of dining areas during service hours.
- Collaborated with kitchen staff to ensure timely food service.
Public Area Attendant
Cavalieri Art Hotel
10.2022 - 01.2024
- Ensured cleanliness and organization of public areas, including lobbies, restrooms, and dining spaces.
- Assisted in maintaining hotel standards for hygiene and safety.
- Responded to guest requests for assistance and information.
- Reported maintenance issues to management for timely resolution.
F&B Supervisor
Burger King Crunchy Fried Chicken
09.2019 - 04.2022
- Managed front-of-house operations, ensuring compliance with health and safety regulations.
- Supervised and trained staff to deliver high-quality service.
- Developed staff schedules and ensured adequate coverage during peak hours.
- Handled customer complaints and resolved issues to maintain satisfaction.
- Conducted regular inventory checks and managed stock levels.
Captain Waiter
Armin Restaurant
08.2016 - 08.2019
- Led a team of waitstaff, ensuring efficient service and high levels of guest satisfaction.
- Trained new staff on service protocols and restaurant policies.
- Coordinated with kitchen staff to ensure timely and accurate order delivery.
- Managed table settings and ensured a pleasant dining atmosphere.
- Monitored guest needs and provided personalized service.
Head Waiter
Enkanta Restaurant
06.2015 - 07.2016
- Supervised waitstaff to optimize service delivery and enhance the dining experience.
- Assisted in menu planning and daily specials.
- Handled customer inquiries and feedback to improve service quality.
- Ensured compliance with health and safety standards in food service.
Waiter
Mainland China
02.2014 - 05.2014
- Provided attentive service in a high-volume restaurant environment.
- Assisted with setting up dining areas and serving food and beverages.
- Engaged with customers to ensure satisfaction and address any concerns.
Assistant Waiter
Ekanta Restaurant
02.2009 - 02.2014
- Supported waitstaff in delivering excellent service to guests.
- Assisted in maintaining cleanliness and organization in dining areas.
- Helped with food preparation and setup for service.
Education
Higher Secondary Education (10+2) - Management
Central Academy Senior Secondary School
Gorakhpur, Utter Pradesh, IndiaSkills
- Strong leadership and team management abilities
- Excellent decision-making and time management skills
- Committed to customer service excellence
- Adaptable and eager to learn
Languages
Nepali
Native or Bilingual
English
Professional Working
Hindi
Full Professional
Education
Gorakhpur, India
Certification
- Forklift Certification
- Driver's License
Timeline
Breakfast and F&B Supervisor
J.L Hotel
04.2024 - Current
Breakfast Attendant
G-Hotel by J.L
02.2024 - 03.2024
Public Area Attendant
Cavalieri Art Hotel
10.2022 - 01.2024
F&B Supervisor
Burger King Crunchy Fried Chicken
09.2019 - 04.2022
Captain Waiter
Armin Restaurant
08.2016 - 08.2019
Head Waiter
Enkanta Restaurant
06.2015 - 07.2016
Waiter
Mainland China
02.2014 - 05.2014
Assistant Waiter
Ekanta Restaurant
02.2009 - 02.2014
- Forklift Certification
- Driver's License
Higher Secondary Education (10+2) - Management
Central Academy Senior Secondary School
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