Jhaman Singh Gaha
Waiter
San Giljan,St Julian
Overview
16
16
years of professional experience
2
2
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Restaurant Waiter
Ekanta Chinese Restaurant
Butwal, Rupandehi
04.2009 - 02.2014
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Restaurant Waiter
Mainland China
Chennai , Tamil Nadu
02.2014 - 07.2016
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Trained new servers on restaurant policies and procedures.
Captain Waiter
Armin Restaurant
Riyadh , Riyadh
08.2016 - 08.2019
- Trained and managed dining room staff with diverse service backgrounds.
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
- Maintained updated inventory of alcoholic beverages and serving supplies.
- Coordinated foodservice operations between kitchen staff and dining room servers.
- Completed restaurant opening and closing functions that included POS report generation.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Checked identification for minimum age for sale of alcoholic beverages.
- Trained staff members on use of POS system.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Coordinated dining room staff schedules to provide adequate floor coverage.
- Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices.
Warehouse Associate
Tigers Brewery Industries Pvt. Ltd.
Butwal, Rupandehi
10.2019 - 08.2020
- Performed inventory control, such as counting, and stocking merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Consistently lifted materials weighing as much as 65 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
Head Waiter
Burger King And Crunchy Fried Chicken
Samakhusi , Kathmandu
08.2020 - 08.2022
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised server staff and simultaneously served personal section of tables.
- Trained staff members on use of POS system.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Public Area Attendant
Cavalieri Art Hotel
St Julian , San Giljan
09.2022 - Current
- Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
- Cleared rubbish and debris from lobby, elevators, stairways and hallways to uphold cleanliness standards.
- Practiced safe work habits, wore protective safety equipment and followed MSDS and OSHA standards to maximize safety and prevent accidents.
- Preserved cleaning equipment and reported maintenance deficiencies or irregularities to supervisor.
- Supervised supplies in inventory and submitted reorder requests.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Education
High School - Business Management
Central Academy Senior Secondary School
Tara Mandal Road, Gorakhpur, India 06.2006 - 08.2008
Skills
Work orders
Multitasking Abilities
Teambuilding
Training and Development
Self-Motivated
MS Office
HAZMAT knowledge
Certification
[Employee of the month], [Armin Restaurant]
Timeline
Public Area Attendant
Cavalieri Art Hotel
09.2022 - Current
Head Waiter
Burger King And Crunchy Fried Chicken
08.2020 - 08.2022
Warehouse Associate
Tigers Brewery Industries Pvt. Ltd.
10.2019 - 08.2020
[Employee of the month], [Armin Restaurant]
12-2017
Captain Waiter
Armin Restaurant
08.2016 - 08.2019
Restaurant Waiter
Mainland China
02.2014 - 07.2016
Restaurant Waiter
Ekanta Chinese Restaurant
04.2009 - 02.2014
High School - Business Management
Central Academy Senior Secondary School
06.2006 - 08.2008