JJ Howarth
Great Falls,MT
Summary
An IT Endpoint Specialist with 6+ years of skills in the networking and hardware world. I have the ability to learn and adapt new tasks quickly within any working scope. I have a strong management background with exceptional people skills and the ability to push myself without outside influence. I have been able to turn around emergency projects with deadlines that can take up to a week within a few days without error on top of normal work flow.
Overview
7
7
years of professional experience
Work History
Endpoint Specialist
City Of Great Falls
01.2023 - Current
- Enhanced city productivity by streamlining computer imaging process and increasing
- Developed strong client relationships through consistent communication and attentive service.
- Managing the Equipment Replacement Cycle to keep all equipment up to date and secure.
IT Support Technician
Transystems LLC
10.2018 - Current
- Traveled to project sites in multiple states to troubleshoot hardware and software issues
- Installed network devices and assigned IP Addresses
- Managed and maintained weekly IT reports showing storage capacities of servers, team data, and future updates
- Assisted in a menagerie of daily troubleshooting requests from incoming tickets company wide
- Took phones calls from end users in the company to assist in repairs and troubleshooting
- Worked and repaired truck hardware systems that managed pay for drivers
- Installed and up-kept Desktops, Laptops, Tablets , Phones,
- Printer Installation and Management
- Managed a large equipment database and keep track of changes in hardware over 7 states
- Managed and installed Maintenance laptops with multiple software's that are used to diagnose truck errors
Team Supervisor
FCR
06.2017 - 09.2018
- Managed a team of up to 25 people in a call center environment
- Analyzed and distributed monthly reviews for the team members
- Created an maintained multiple data spreadsheets for our customer
- Took escalation calls with upset end users of our product
Education
High School Diploma -
CMR High School
Great Falls, MT06.2012
Skills
- Comptia A Certified
- Currently studying for Net Certification
- Ability to build and maintain Virtual Machines
- Server Backups and weekly server maintenance
- Ubiquiti Device Management and Installation
- Configuring and maintaining Firewalls (Sophos/PFSense/SonicWall/Barracuda)
- Knowledge in Active Directory (AD)
- Microsoft Sharepoint Admin
- Microsoft Office Suite
- Office 365
- Management and upkeep of all IT equipment in the company
- Remote Desktop Software
- Onboarding and Offboarding of Employees
- Hardware and Software Repair
- Building Desktop Computers
- Ability to build and manage cables (CAT5e,CAT6)
- Management Level Communication Skills
- VPN installation and configuring
- Imaging Operating Systems
- MDM Software Management (Manage Engine/Hexnode)
Timeline
Endpoint Specialist
City Of Great Falls
01.2023 - Current
IT Support Technician
Transystems LLC
10.2018 - Current
Team Supervisor
FCR
06.2017 - 09.2018
High School Diploma -
CMR High School
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