John A. Keener
Billings
Summary
Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. A responsible, and reliable person who is not afraid to learn new skills and accomplish companies daily tasks while working toward a common goal.
Overview
13
13
years of professional experience
Work History
Dual Store Retail Manager
Seed of Life Labs
Billings, MT
01.2023 - 04.2026
- Leadership: Strong communication, problem-solving, and team-building skills
- Managing the largest department in one of the largest cannabis companies in Montana and the companies only dual store manager (18 employees under my care and supervision and the highest grossing store monetarily in the company)
- Operational Management: Directing day-to-day operations, including opening/closing procedures, maintaining a clean and organized, welcoming, and safe environment
- Compliance & Security: Ensuring strict adherence to all local and state cannabis laws, including seed-to-sale tracking (e.g., Metrc), security protocols, and age verification.
- Staff Management: Hiring, training, scheduling, and supervising budtenders and other support staff. (2 stores, 76 shifts a week, 12 hours a day, 7 days a week)
- Inventory Control: Managing inventory levels, ordering products, conducting audits daily, and ensuring product quality.
- Financial Reporting: Handling cash management, reconciling cash drawers, and reporting on sales and profitability to ownership. Transporting large amounts of cash to the bank weekly showing a huge amount of trust from ownership.
- Developed training programs for staff, enhancing product knowledge and service skills.
- Implemented inventory management systems, reducing stock discrepancies and improving ordering efficiency.
- Analyzed sales data to identify trends, guiding strategic merchandising decisions.
- Fostered a collaborative team environment, mentoring junior staff on best practices in retail management.
- Executed promotional campaigns, increasing foot traffic and boosting overall sales performance.
- Managed vendor relationships.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
Property & Casualty Account Manager
Hub International
Billings, MT
02.2017 - 03.2023
- Client Service & Retention: Acted as the main point of contact, providing high-level service to clients, underwriters, and colleagues to ensure high retention rates.
- Renewals & Marketing: Managed the renewal process, including preparing submissions, negotiating with carriers, and presenting proposals.
- Policy Management: Processed applications, certificates of insurance, and endorsements, ensuring data accuracy in the agency management system.
- Claims & Billing: Troubleshooting billing issues and assisting with claims processing to ensure timely resolution.
- Risk Analysis: Reviewed client insurance objectives, analyzed risk, and recommended coverage improvements to fill gaps.
- Developed and maintained strong client relationships to drive customer satisfaction and retention.
- Collaborated with cross-functional teams to deliver tailored insurance solutions for diverse client needs.
- Analyzed client accounts to identify opportunities for upselling and cross-selling additional services.
Logistics Account Manager
Meadow Lark Transport, Inc.
Billings, MT
02.2013 - 02.2017
- Client Relationship Management: Building long-term relationships with clients, acting as the main point of contact, and conducting regular business reviews.
- Operational Coordination: Managing daily transportation activities, including tracking, scheduling, and collaborating with carriers to ensure timely deliveries.
- Strategic Sales & Growth: Identified opportunities to upsell or cross-sell, prospected for new business, and negotiate contracts.
- Performance Analysis: Monitoring Key Performance Indicators and Service Level Agreements to optimize service and improve operational efficiency.
- Problem Solving: Addressing and resolving service issues, delays, or disruptions proactively.
- Managed logistics operations to optimize supply chain efficiency and reduce costs.
- Developed and maintained strong relationships with clients to ensure satisfaction and retention.
- Coordinated shipments, ensuring timely delivery and compliance with regulations.
Education
No Degree - History Education, Athletic Coaching
University of Nebraska At Kearney
Kearney, NEHigh School Diploma -
Cambridge High School
Cambridge, NE05-2002
Skills
- Customer Service
- Problem solving
- Communication
- Leadership
- Listening
- Learnability
- Cash management
- Store operations
- Inventory control
- Complaint resolution
Timeline
Dual Store Retail Manager
Seed of Life Labs
01.2023 - 04.2026
Property & Casualty Account Manager
Hub International
02.2017 - 03.2023
Logistics Account Manager
Meadow Lark Transport, Inc.
02.2013 - 02.2017
No Degree - History Education, Athletic Coaching
University of Nebraska At Kearney
High School Diploma -
Cambridge High School