John Messina
Director Of Sales
De-Cal Mansions, Apt 2, Sqaq Is-Sigra, St. Julian’s
Summary
Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities.
Overview
37
37
years of professional experience
5
5
Languages
Work History
Director of Sales
db Hotels + Resorts
04.2019 - Current
- I report directly to the Group CEO
- I am overall responsible for the Sales & Reservations Departments for all three hotels that db Group currently own: db San Antonio Hotel + Spa: db Seabank Resort + Spa ; Melior Boutique Hotel.
- Overall responsible for compiling Sales Revenue Budgets.
- Overall responsible for ensuring that all Sales and Occupancy targets are acheived.
- Maintain and expand business from existing hotel clients
- I negotiate and contract with various Local Handling Agents and International Tour Operators
- Host fam-trips for key clients and agents, to create awareness and increase profile
- Represent the hotels at various tourism exhibitions and trade shows
- To keep well maintained and accurate records and statistics
- Keep Tour Operators informed regarding any developments at the hotels
- Liaising with the Marketing & Communications Department who are responsible for updating the hotel's website, offers and content on Social Media
- Hold regular meetings with the Revenue & Reservations Manager in order to ensure that yield management techniques are being adhered to and online rates up to date
- Attend regular Head of Department meetings at the larger hotels to ensure smooth communication between the Sales Department and the Operational Departments.
Sales & Marketing Manager
db San Antonio Hotel + Spa
04.2011 - 03.2019
- I report directly to the Group Director
- I have the overall responsibility for the Sales and Marketing Team and for the Reservations Department
- I maintain and expand business from existing and potential hotel clients
- I ensure that budgeted targets are achieved and whenever possible superseded
- I negotiate and contract with various local handling agents and Tour Operators
- I host familiarisation trips for key clients and agents in order to create awareness and increase the hotels’ profile
- I represent the hotel at various tourism exhibitions and trade shows
- I keep well maintained and accurate records and statistics of sales
- I keep Tour Operators informed regarding any developments at the hotel
- I am responsible for updating the hotel's website, yield management, keeping online rates up to date.
Sales & Marketing Manager
Grand Hotel Excelsior
02.2010 - 03.2011
- I report directly to the Director of Business Development and Rooms and to the General Manager
- I have the overall responsibility of all the Sales & Marketing Department and have 10 members of staff and middle management reporting to me
- My responsibilities include conducting the weekly sales and marketing meeting
- Compiling summary reports of occupancy figures, banqueting revenue, banqueting sales and business promotions
- Liaising with the General Manager and Director of Business Development and Rooms as and when a specific campaign needs to be researched
- When necessary, design promotional material
- Setting, the annual sales budget and ensuring that this is achieved together with the General Manager and Director of Business Development and Rooms
- Maintaining and updating the Sales Plan.
Sales Manager – Tour Operation
Grand Hotel Excelsior
06.2008 - 02.2010
- I report directly to the Sales and Marketing Manager
- Maintain and expand business from existing hotel clients by visiting local agents regularly
- I negotiate and contract with various local agents and Tour Operators
- Host familiariasation-trips for key clients and agents, to create awareness and increase profile
- Represent the hotel at relevant exhibitions and trade shows
- To keep well maintained and accurate records
- To submit a weekly appointment log and monthly sales report of time
- Keep Tour Operators informed about any offers or Stop Sales the hotel may issue from time to time.
MICE Sales Executive
Grand Hotel Excelsior
04.2008 - 05.2008
- I report to the MICE Sales Managers
- This entails dealing with group’s requests, follow-ups, confirmations and contracts
- Visiting D.M.C.s to discuss future trade and enhance our business relationships
- Performing show a rounds of the hotels’ rooms and facilities, for inspection and familiarisation visits, which at times involve hosting lunches and dinners.
Sales Executive
Suncrest Hotel
04.2000 - 03.2008
- I report directly to the Sales and Marketing Manager
- Besides running the Sales and Marketing Department when the Sales and Marketing Manager is away on business or on vacation leave, my main role within the Sales Department is attracting Group Business be it MICE or Leisure
- This entails dealing with group’s requests, follow-ups, confirmations, contracts, programs and any other demands group organisers may have before or during their visit
- Keeping Tour Operators informed about any offers or amendments the Sales Department might have discussed during their regular Sales & Marketing meetings
- Visiting D.M.C.s to discuss future trade and enhance our business relationships
- Performing show a rounds of the hotels’ rooms and facilities, for inspection and familiarisation visits, which at times involve hosting lunches and dinners.
Assistant Manager - Rooms Division
Suncrest Hotel
02.1993 - 04.2000
- I reported directly to the Executive Assistant Manager i/c Rooms Division
- Dealing with guest complaints, rooms allocation, supervising all Front Office staff members, seeing that all Public Areas and the Back of the House are in order
- Relieve Night Manager on his days OFF and when needed
- I was the Front Office co-ordinator for the ‘Rooms Refurbishment Programme’
- I was involved in the formulation of the ‘Front Office Training Programme’, ‘Work & Play Package’ and ‘Bubbly Break’ Business Plan
- I was also a member of the ‘Health & Safety’ committee and ‘Uniforms’ committee and a member of “The Suncrestian” (the hotel’s Newsletter) editorial board.
Senior Receptionist
Suncrest Hotel
09.1991 - 01.1993
- Report to the Front Office Manager and Assistant Managers - Rooms Division
- Rooms allocations and dealing with the day to day reception procedures
- Staff Welfare Committee’ Front Office Representative.
Receptionist
Park Hotel
01.1991 - 08.1991
- Report to the Front Office Manager and Assistant Managers - Rooms Division
- Day to day reception procedures.
Receptionist, Front Office Cashier and Night Auditor
Park Hotel
10.1990 - 01.1991
- Report to the Front Office Manager and Assistant Managers - Rooms Division
- Day to day reception procedures.
Food & Beverage and Housekeeping Operations
The Royal York Hotel
07.1990 - 09.1990
- Food & Beverage and Housekeeping Operations.
Receptionist, Front Office / Restaurant Cashier and Night Auditor
Park Hotel
06.1989 - 05.1990
- Receptionist, Front Office / Restaurant Cashier and Night Auditor.
Sommelier
La Dolce Vita Restaurant
03.1989 - 05.1989
- Sommelier.
Food & Beverage Server
Cafe’ Raffael
07.1988 - 09.1988
- Food & Beverage Service.
Front Office Trainee
Hilton International - Malta
01.1988 - 05.1988
- Front Office Trainee.
Groups Reservations Clerk
Sullivan & Sullivan Ltd. (Travel Agency)
06.1987 - 09.1987
- Groups Reservations Clerk.
Education
Secondary School -
St. Edwards College
Malta 04.2001 - 01.1986
Higher Education -
Higher Secondary School
Malta 01.1986 - 01.1987
Diploma in Catering And Hotel Management -
Institute of Toursim Studies
Malta 04.1987 - 01.1990
University of Malta Matriculation Board -
University of Malta
MaltaUniversity of London -
Ordinary Level
University of Oxford -
Ordinary Level
Technical Examinations -
City & Guilds
MaltaPianoforte -
The Royal School of Music
Skills
Client Relationship Management
undefinedAccomplishments
- In 2006 I was awarded the European, Mediterranean and Americas Tabler of the Year Award (by Round Table International).
- In 1997 I was awarded Sports Personality of the Year within the AX Group.
Affiliations
41 Club Melita – International Relations Officer
Personal Information
- Status: Married
- Date of Birth: 02/14/71
Timeline
Director of Sales
db Hotels + Resorts
04.2019 - Current
Sales & Marketing Manager
db San Antonio Hotel + Spa
04.2011 - 03.2019
Sales & Marketing Manager
Grand Hotel Excelsior
02.2010 - 03.2011
Sales Manager – Tour Operation
Grand Hotel Excelsior
06.2008 - 02.2010
MICE Sales Executive
Grand Hotel Excelsior
04.2008 - 05.2008
Secondary School -
St. Edwards College
04.2001 - 01.1986
Sales Executive
Suncrest Hotel
04.2000 - 03.2008
Assistant Manager - Rooms Division
Suncrest Hotel
02.1993 - 04.2000
Senior Receptionist
Suncrest Hotel
09.1991 - 01.1993
Receptionist
Park Hotel
01.1991 - 08.1991
Receptionist, Front Office Cashier and Night Auditor
Park Hotel
10.1990 - 01.1991
Food & Beverage and Housekeeping Operations
The Royal York Hotel
07.1990 - 09.1990
Receptionist, Front Office / Restaurant Cashier and Night Auditor
Park Hotel
06.1989 - 05.1990
Sommelier
La Dolce Vita Restaurant
03.1989 - 05.1989
Food & Beverage Server
Cafe’ Raffael
07.1988 - 09.1988
Front Office Trainee
Hilton International - Malta
01.1988 - 05.1988
Groups Reservations Clerk
Sullivan & Sullivan Ltd. (Travel Agency)
06.1987 - 09.1987
Diploma in Catering And Hotel Management -
Institute of Toursim Studies
04.1987 - 01.1990
Higher Education -
Higher Secondary School
01.1986 - 01.1987
University of Malta Matriculation Board -
University of Malta
University of London -
Ordinary Level
University of Oxford -
Ordinary Level
Technical Examinations -
City & Guilds
Pianoforte -
The Royal School of Music
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