JOLANKA FARRUGIA
Had Dingli
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
Mvinatge
04.2019 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
MotherCare
01.2018 - 04.2019
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
Sales Assistant
MotherCare
10.2017 - 01.2018
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Input credit and debit card payments in POS system to complete purchases.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Customer Care Representative
Piscopo Gardens
12.2016 - 04.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Stone Restorer
Heritage Malta
01.2010 - 09.2014
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Open joints, Removing chip paint, close joints with mortar clean, See that my work is good and keep up with Deadlines
Bartender/Waitress
Busybee
12.2011 - 03.2014
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Table serving taking orders, see that the food is being served as it's suppose on the table.
Education
Btec Diploma Level 4 - Masonary Heritage Skills (Mastru)
MCAST College of Arts, Science And Technology
Naxxar11.2014
High School Diploma -
Sir, Luigi Preziosi Girls Secondary School
Pembroke09.2009
Skills
- Time Management
- Verbal and Written Communication
- Cash Management
- Originality and Creativity
- Policies and Procedures
- Managing rosters, input shifts on shireburn payroll, arrange discrepancies
Certification
- Matriculation Certificates
- “O’level’s”: Italian 6, Art 5, English 5.
- School Leaving Certificate
- Food and Handling Certificate B
- Basic First Aid Certificate
- Journeyman Certificate Lithos Project Certificate
- MCAST Certificate in Masonry Heritage Skills (Riffied)
- MCAST Certificate in Masonry Heritage Skills (Sewwej)
- City & Guilds Core Construction Skills Principles Pass City & Guilds Painting & Decorating Basic Skills Pass City & Guilds Trowel Vocations 1- Practice Pass Preservation Competency (Timber Vocations) Pass
- MCAST Diploma in Masonary Heritage Skills (Mastru)
- Effective Management Certificate Grade (Merit)
- ECDL Modules
Languages
Maltese
Native language
English
Advanced
C1
Italian
Upper intermediate
B2
Timeline
Store Manager
Mvinatge
04.2019 - Current
Assistant Store Manager
MotherCare
01.2018 - 04.2019
Sales Assistant
MotherCare
10.2017 - 01.2018
Customer Care Representative
Piscopo Gardens
12.2016 - 04.2017
Bartender/Waitress
Busybee
12.2011 - 03.2014
Stone Restorer
Heritage Malta
01.2010 - 09.2014
Btec Diploma Level 4 - Masonary Heritage Skills (Mastru)
MCAST College of Arts, Science And Technology
High School Diploma -
Sir, Luigi Preziosi Girls Secondary School
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