Jolene Loewen
Missoula
Summary
Adept at optimizing workflows and enhancing schedule management, I leveraged critical thinking and medical terminology expertise at St. Patrick Hospital to streamline surgery procedures for over 40 surgeons. Demonstrated exceptional attention to detail and problem-solving skills, significantly improving patient service quality without exceeding a 55-word limit.
Overview
15
15
years of professional experience
Work History
Procedural Scheduler - Surgery
St. Patrick Hospital
04.2021 - Current
- Coordinated with facilities to set up surgeries for over 40 surgeons.
- Expertly managed planning, scheduling, and coordination of surgery procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated daily operating room calendars with accurate appointment schedules.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Performed various administrative tasks by filing, copying and faxing documents.
Patient Services Representative
International Heart Institute of Montana
03.2017 - 04.2021
- Followed exact procedures for handling transfers and other releases of medical records.
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Scanned and uploaded medical records into electronic medical records system.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Processed and tracked requests for medical records from external organizations.
- Sorted and distributed incoming and outgoing medical records.
- Tracked and monitored requests for medical records release.
- Assisted in training new staff on medical record processing and filing procedures.
Sterile Processing Technician
St. Patrick Hospital
07.2010 - 03.2017
- Picked instruments and supplies for surgeries.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Inspected sterile package integrity prior to distribution.
- Verified and maintained proper documents and records for sterilization.
- Wrapped trays, instrument packs, and sets.
- Recorded biologicals and test results.
- Identified parameters and sterilization method required for each item to be sterilized.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Ordered and restocked supplies for decontamination and surgical areas.
Education
Associate of Science - Geographic Information Systems
Montana College of Technology
Butte, MT05-1999
Skills
- Client-specific scheduling
- Schedule verification
- Critical thinking
- Computer skills
- Medical terminology
- Attention to detail
- Schedule management
- Problem-solving
- Workflow optimization
Timeline
Procedural Scheduler - Surgery
St. Patrick Hospital
04.2021 - Current
Patient Services Representative
International Heart Institute of Montana
03.2017 - 04.2021
Sterile Processing Technician
St. Patrick Hospital
07.2010 - 03.2017
Associate of Science - Geographic Information Systems
Montana College of Technology
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