Jonas Guthrie
320 Guest Ranch
Gallatin Gateway
7
years of professional experience
Experienced with event coordination and team leadership in fast-paced hospitality environment. Utilizes strong organizational skills to ensure all aspects of events run smoothly. Track record of fostering team collaboration and maintaining high standards of service.
Work History
Housekeeping/Maintenance/Banquet Captain
4 Months- Supervised banquet staff to ensure efficient service and adherence to event timelines.
- Coordinated setup and teardown of banquet events, optimizing space utilization and flow.
- Trained new team members on service standards and operational procedures for consistency.
- Managed guest interactions, ensuring satisfaction through attentive service and prompt issue resolution.
- Collaborated with kitchen staff to streamline food presentation and timing for events.
- Conducted pre-event briefings to align team roles and responsibilities for successful operations.
- Maintained cleanliness and organization of guest rooms and public areas to enhance guest satisfaction.
- Collaborated with maintenance team to develop preventative maintenance schedules, reducing frequency of unexpected breakdowns.
Floor Manager
2 Months- Managed daily operations of the floor, including scheduling, customer service and staff training.
- Organized and distributed tasks and positions across team to implement, achieve, and exceed sales targets.
- Supported growth and development of staff by training and leading by example.
- Provided guidance and direction to staff on proper customer service techniques.
- Oversaw the daily floor operations to support quality customer service and safety standards.
- Maintained an organized workspace, ensuring that merchandise was properly stocked and displayed according to company standards.
- Monitored staff performance during peak hours to ensure quality services are provided.
- Resolved customer service issues promptly and professionally.
- Achieved goals and objectives by selling products, accessories and services.
- Established policies and procedures related to cash handling, security measures, product returns and exchanges.
Bartender
4 Months- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Checked customer identification to verify age requirements for alcohol purchases.
- Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Prepared beverages and cocktails according to mixing and presentation standards and recipes.
- (Yellowstone International Airport)
Line Cook/Prep Cook
3 Months- Maintained a clean and organized work area, including all cooking surfaces, utensils, and equipment.
- Managed multiple tasks simultaneously without compromising product quality or service times.
- Adapted well under pressure in high volume environments while maintaining focus on quality execution.
- Worked with other members of the kitchen staff to ensure efficient service.
- Memorized restaurant recipes to accurately and quickly prepare dishes.
- Stocked and maintained prep stations to reduce wait times and shortages.
- Communicated effectively with co-workers to ensure timely delivery of orders.
- Opened or closed kitchen as dictated by department scheduling.
- Collaborated with team members to complete tasks quickly and efficiently during peak hours of operation.
Server/Front Desk
2 Months- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Used good communication skills to reduce guest dissatisfaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Memorized menu to help diners make informed meal choices.
- Assisted with training of new staff members.
- Processed payments and completed register transactions accurately.
- Used focus and memorization skills to keep track of tables and remember orders.
- Resolved customer complaints and inquiries in a timely manner.
Server/Bartender/Bar Manager
8 Months- Assisted with training of new staff members.
- Memorized menu to help diners make informed meal choices.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Processed payments and completed register transactions accurately.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Analyzed system logs to detect potential issues proactively before they become serious problems.
- Proven expertise in troubleshooting server hardware, software, network, and storage issues.
- Worked closely with other IT staff members to ensure smooth operation of the business's computer systems.
- Attended company and restaurant trainings and meetings to improve serving skills.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Barback/Bartender
9 Months- Maintained cleanliness of bar area, including washing glasses, wiping counters, and sweeping floors.
- Collected, washed, and restocked glass and barware for repeated use.
- Organized inventory of alcoholic beverages and ensured bar was fully stocked at all times.
- Assisted bartenders with mixing drinks and serving customers in a timely manner.
- Assisted in setting up and stocking bars for events and functions.
- Performed opening duties such as setting up glassware, restocking supplies, preparing garnishes, and pre-batching cocktails.
Server/Bartender
3 Months- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Processed payments and completed register transactions accurately.
- Monitored food and beverage levels to satisfy customer needs.
- Used good communication skills to reduce guest dissatisfaction.
Server/Bartender
8 Months- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Exercised focus and concentration to keep track of tables and remember orders.
- Created and maintained optimal communication chain, reducing guest dissatisfaction.
- Used good communication skills to reduce guest dissatisfaction.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Memorized menu to help diners make informed meal choices.
- Processed payments and completed register transactions accurately.
Server/Bartender
1 Year 3 Months- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Assisted with training of new staff members.
- Processed payments and completed register transactions accurately.
- Used focus and memorization skills to keep track of tables and remember orders.
Education
GED
Skills
Team management
Banquet setup
Team member development
Staff leadership
Timeline
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