Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan Burnett

Alberton

Summary

Dynamic Office Manager with a proven track record at Loa Carroll-Hubbard Allstate Agency, enhancing customer satisfaction through exceptional conflict resolution and staff training. Skilled in networking and security as a Network Specialist, adept at building relationships and implementing effective solutions to drive operational success.

Overview

11
11
years of professional experience

Work History

Office Manager

Loa Carroll-Hubbard Allstate Agency
02.2025 - Current
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Trained team members on new services and products to support promotional efforts.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to the agent.

Network Specialist

Shilo Inns Suites
04.2021 - 02.2024
  • Troubleshot and maintained networking devices and infrastructure across enterprise.
  • Installed firewalls and VPNs to increase and manage client network security.
  • Created inventory, report and invoicing databases.
  • Maintained thorough understanding of local area and wide area networking and components.

Independent Contractor IT Specialist /Networking Engineer

Shilo Inns Suites
08.2020 - 04.2021

Caregiver/Laborer Operator

Dan Carsten Family
01.2019 - 12.2019
  • Supported client with mental support and physical activities to accomplish quality of life and sustain needs.
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Applied general construction skills on frequent basis to finish outstanding projects/contracts.

Office Manager

Loa Carroll-Hubbard Allstate Agency
11.2014 - 12.2018

Education

High School Diploma -

Palm Springs High School
Palm Springs, CA
01-2011

Skills

  • Clear oral/written communication
  • Relationship building
  • Staff training
  • Conflict De-escalation

Timeline

Office Manager

Loa Carroll-Hubbard Allstate Agency
02.2025 - Current

Network Specialist

Shilo Inns Suites
04.2021 - 02.2024

Independent Contractor IT Specialist /Networking Engineer

Shilo Inns Suites
08.2020 - 04.2021

Caregiver/Laborer Operator

Dan Carsten Family
01.2019 - 12.2019

Office Manager

Loa Carroll-Hubbard Allstate Agency
11.2014 - 12.2018

High School Diploma -

Palm Springs High School
Jonathan Burnett