Jonathan Burnett
Alberton
Summary
Dynamic Office Manager with a proven track record at Loa Carroll-Hubbard Allstate Agency, enhancing customer satisfaction through exceptional conflict resolution and staff training. Skilled in networking and security as a Network Specialist, adept at building relationships and implementing effective solutions to drive operational success.
Overview
11
11
years of professional experience
Work History
Office Manager
Loa Carroll-Hubbard Allstate Agency
02.2025 - Current
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Trained team members on new services and products to support promotional efforts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the agent.
Network Specialist
Shilo Inns Suites
04.2021 - 02.2024
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Installed firewalls and VPNs to increase and manage client network security.
- Created inventory, report and invoicing databases.
- Maintained thorough understanding of local area and wide area networking and components.
Independent Contractor IT Specialist /Networking Engineer
Shilo Inns Suites
08.2020 - 04.2021
Caregiver/Laborer Operator
Dan Carsten Family
01.2019 - 12.2019
- Supported client with mental support and physical activities to accomplish quality of life and sustain needs.
- Operated range of heavy equipment on regular basis with advanced skill.
- Applied general construction skills on frequent basis to finish outstanding projects/contracts.
Office Manager
Loa Carroll-Hubbard Allstate Agency
11.2014 - 12.2018
Education
High School Diploma -
Palm Springs High School
Palm Springs, CA01-2011
Skills
- Clear oral/written communication
- Relationship building
- Staff training
- Conflict De-escalation
Timeline
Office Manager
Loa Carroll-Hubbard Allstate Agency
02.2025 - Current
Network Specialist
Shilo Inns Suites
04.2021 - 02.2024
Independent Contractor IT Specialist /Networking Engineer
Shilo Inns Suites
08.2020 - 04.2021
Caregiver/Laborer Operator
Dan Carsten Family
01.2019 - 12.2019
Office Manager
Loa Carroll-Hubbard Allstate Agency
11.2014 - 12.2018
High School Diploma -
Palm Springs High School