JONNA LEAH ROMANO
Customer Care
Swieqi
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Green's Supermarket
Swieqi
01.2021 - Current
- Managing transactions with customers using cash registers, scanning goods, ensuring accurate pricing, and collecting payments.
- Assisted store guests with all client concerns, including replacements, refunds, returns, and service warranties.
- Fulfilled and exceeded customer satisfaction goals in a consistent manner.
- Helped tutor new customer service associates after hiring, and during seasonal upticks.
Front Desk Receptionist
Park Heights by The Warren Collection
Judge Paolo Debono St, Msida Malta
03.2023 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Restaurant Server/Partime
Simone Tan
Koi Restaurant, San Giljan Malta
05.2022 - 11.2022
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Company Cleaner/Lifestar LTD.
Charlotte D' Anastassi Gauchi
Ta'Xbiex
01.2020 - 01.2021
- Responsible for basic cleaning in and around the facility or office building, including dusting, mopping, sweeping, vacuuming, and cleaning windows and doors.
Waitress
Mathew Pace
Ta'Xbiex
01.2020 - 01.2020
- Working as a waitress, serving customers to ensure their comfort and satisfaction.
Caregiver
Elena and Tony Orphanidou
Nicosia
01.2018 - 01.2020
- Taking care of a couple elderly persons as a full-time worker.
Education
Maltese Language
Mcast Malta
Mosta Malapag National High School
Malapag, Carmen, Cotabato, Philippines1999
Malapag Elementary School
Malapag, Carmen, Cotabato, Philippines.1995
Bachelor Of Science Of Information Management - Computer Networking
University of Southern Mindanao College.
Kabacan, Cotabato, Philippines2007
Skills
Microsoft Office: Word, Excel, Access, PowerPoint
Active internet user
Oral Communication, Resolving Issues, Computer Literacy, Customer Interaction, Blogger, Customer Support, Phone Etiquette, Customer Experience, Command, Attention to Detail, Problem Solving, Negotiation English Customer Satisfaction, Communication, Sales Operations, Sales Processes, Teamwork, Spoken English
Personal Information
- Place of Birth: Malapag, Carmen, Cotabato, Philippines
- Date of Birth: 12/31/81
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
Timeline
Front Desk Receptionist
Park Heights by The Warren Collection
03.2023 - 12.2023
Restaurant Server/Partime
Simone Tan
05.2022 - 11.2022
Customer Care Representative
Green's Supermarket
01.2021 - Current
Company Cleaner/Lifestar LTD.
Charlotte D' Anastassi Gauchi
01.2020 - 01.2021
Waitress
Mathew Pace
01.2020 - 01.2020
Caregiver
Elena and Tony Orphanidou
01.2018 - 01.2020
Maltese Language
Mcast Malta
Malapag National High School
Malapag Elementary School
Bachelor Of Science Of Information Management - Computer Networking
University of Southern Mindanao College.