Jordan Gow
Missoula
Summary
Dynamic leader with proven expertise in operations management and customer service excellence, honed at Sunkissed Tanning Salon. Skilled in staff training, budget control, and enhancing team performance. Achieved significant improvements in customer satisfaction and operational efficiency by fostering a culture of accountability and continuous improvement.
Overview
8
8
years of professional experience
Work History
Manager
Sunkissed Tanning Salon
01.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of
- communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Processed all monthly EFT payments and customer accounts
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
Salon Associate
Rayz of Lite
01.2022 - 01.2023
- Provided exceptional customer service during check-in and check-out processes, creating a positive lasting impression.
- Ensured all client schedules were organized while keeping the salon pristine.
- Managed daily cash transactions.
Team Member
Einstein Bagel Bros
11.2016 - 07.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Big Sky High School
Missoula, MTSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Operations management
- Shift scheduling
- Sales techniques
- Budget control
- Computer skills
Timeline
Manager
Sunkissed Tanning Salon
01.2023 - Current
Salon Associate
Rayz of Lite
01.2022 - 01.2023
Team Member
Einstein Bagel Bros
11.2016 - 07.2018
Big Sky High School
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