Jordan Roehr
Billings
Summary
A skilled and detail-oriented Auto Glass Installer and Glazier with 10+ years of experience, proficient in all aspects of auto glass and residential and commerical installation, repair, and replacement, consistently delivering high-quality clean results while prioritizing customer satisfaction and adhering to strict safety standards.
Overview
11
11
years of professional experience
Work History
LLC Owner of Roaring Pearl
Self Employed
Billings, MT
02.2023 - Current
- Improved customer satisfaction with timely installations of glass windows, doors, and mirrors.
- Fabricated and installed required hardware and moldings for glass installations.
- Loaded and arranged glass and mirrors onto delivery trucks using suction cups to secure materials during crane transfer.
- Completed fabrication and installation of storefront areas and aluminum-framed entrances.
- Selected color, type and thickness of glass and material for moldings according to project specifications and structural requirements.
- Communicated effectively with customers and team members concerning quality standards, deadlines and customer requests.
- Maintained organized inventory of tools and materials, streamlining daily operations for increased productivity.
- Communicated with clients to establish project requirements and provide cost estimates, providing detailed update throughout project execution.
- Business scheduled only weekends.
Glazier and Auto Glass Installer
Critelli Glass
Billings, MT
03.2014 - 08.2023
- Secured glass panes into frames and sashes using clips, points or moldings, adding weather seals or putty around pane edges to seal joints.
- Prepped glass for cutting by applying oil to cutting lines, smoothing cut edges through polishing and grinding.
- Conducted precise glass cutting for custom projects, ensuring accurate fit and client expectations were met.
- Enhanced workplace safety by implementing proper glass handling techniques and adhering to industry regulations.
- Utilized problem-solving skills to address any challenges encountered during the installation or repair processes efficiently.
- Improved customer satisfaction with timely installations of glass windows, doors, and mirrors.
- Retained long-term clients who returned for additional services by establishing trust and rapport.
- Assisted in training new team members on company policies, procedures, and essential skills required for successful auto glass installation work.
Education
High School Diploma -
West High
Billings, MT05-2012
Skills
- Customer relations
- Small business operations
- Relationship building
- Project management
- Urethane application
- Business management
- Trim removal
- Power tool operation
- Glass cutting
- Glass cleaning
- Windshield repair
- Hand tool proficiency
- Auto glass installation
- Vehicle preparation
- Glass replacement
- Mobile services
- Teamwork and collaboration
- Attention to detail
Timeline
LLC Owner of Roaring Pearl
Self Employed
02.2023 - Current
Glazier and Auto Glass Installer
Critelli Glass
03.2014 - 08.2023
High School Diploma -
West High