Jordan Rogers
Missoula
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of customer service experience. Highly effective and comfortable working with people at all levels in organization.
Overview
8
8
years of professional experience
Work History
Shop Owner/ Operator
Self-employeed
04.2021 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Barista Shift Lead
Providence St. Patrick Hospital
05.2016 - 05.2021
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined drink preparation processes for increased efficiency and reduced wait times.
- Achieved consistent positive feedback from customers with well-crafted beverages and attentive service.
- Contributed to store profitability by upselling products and promoting seasonal offerings.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
Bartender/Line Cook
Desperado
04.2018 - 12.2019
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
Education
Bootcamp Certificate - Back End Software Development
Promineo Tech
Phoenix03.2024
Bachelor of Science - Geosciences
The University of Montana
05.2016
Skills
- Microsoft Office
- Google Docs
- Verbal and Written Communication
- Customer Relations
- Intuit QuickBooks
- Business Development Understanding
- Active Listening
- Understanding Customer Needs
- Budget Development
- Sales Leadership
Timeline
Shop Owner/ Operator
Self-employeed
04.2021 - Current
Bartender/Line Cook
Desperado
04.2018 - 12.2019
Barista Shift Lead
Providence St. Patrick Hospital
05.2016 - 05.2021
Bootcamp Certificate - Back End Software Development
Promineo Tech
Bachelor of Science - Geosciences
The University of Montana
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