Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordann Gilbert

Havre

Summary

Dynamic professional with a proven track record in customer service and team leadership at Bow and Marrow. Skilled in operations management and complex problem-solving, I have successfully enhanced customer satisfaction and streamlined workflows, driving efficiency and productivity. Committed to fostering a positive work environment while achieving organizational goals.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Assistant Daycare Teacher

Kiddie Daze Daycare
08.2024 - Current
  • Assisted in creating a safe and engaging environment for children during daily activities.
  • Supported lead teachers in implementing lesson plans and educational activities.
  • Monitored children's behavior to ensure compliance with safety and learning guidelines.
  • Collaborated with team members to maintain cleanliness and organization of classroom materials.
  • Helped prepare snacks and meals, promoting healthy eating habits among children.
  • Engaged in continuous learning about child development through training sessions and workshops.
  • Communicated regularly with parents regarding children's progress and daily activities.
  • Enhanced student learning by incorporating hands-on activities and group projects into daily lessons.
  • Served as a reliable substitute teacher when needed, quickly adapting to various classroom environments and maintaining consistent expectations for student behavior.
  • Assisted in maintaining a clean and safe classroom environment, reinforcing daycare safety protocols.
  • Implemented creative arts-based activities that encouraged self-expression while honing fine motor skills among students.
  • Improved communication with parents by implementing regular updates on student progress and behavior.

Waitress and Cook

The Wild Fig
02.2023 - 07.2024
  • Provided exceptional customer service in high-pressure environments, ensuring guest satisfaction and timely order delivery.
  • Assisted with menu recommendations, upselling daily specials to enhance dining experience and increase sales.
  • Managed cash register operations, accurately processing transactions and handling payments efficiently.
  • Collaborated with kitchen staff to coordinate food preparation and streamline service during peak hours.
  • Adapted quickly to changing priorities and guest needs, demonstrating flexibility in service approach.
  • Engaged with customers to foster a welcoming atmosphere, addressing inquiries and resolving issues promptly.
  • Supported training of new waitstaff on restaurant protocols and customer service best practices effectively.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Bartender

Shanty Bar
07.2022 - 2023
  • Crafted innovative cocktails while maintaining high standards of presentation and taste.
  • Trained new bartenders on mixology techniques and customer service excellence.
  • Managed inventory levels, ensuring timely reordering of supplies to meet demand.
  • Developed and implemented efficient bar workflows to enhance service speed and quality.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

Manager

Bow and Marrow/ Andy's Supper Club
08.2018 - 05.2022
  • Oversaw daily operations to ensure efficiency and quality across all departments.
  • Developed and implemented process improvements resulting in streamlined workflows.
  • Mentored team members, enhancing their skills and performance through training initiatives.
  • Coordinated cross-functional team meetings to align objectives and optimize project outcomes.
  • Evaluated employee performance, providing constructive feedback to promote professional growth.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Oversaw Labor costs by effectively scheduling Kitchen and Front of House Staff

Education

Havre High School
Havre, MT

Skills

  • Customer service
  • Team leadership
  • Complex Problem-solving
  • Documentation and reporting
  • Operations management
  • Performance management
  • Data entry
  • Maintaining files
  • Math skills
  • Producing reports

Timeline

Assistant Daycare Teacher

Kiddie Daze Daycare
08.2024 - Current

Waitress and Cook

The Wild Fig
02.2023 - 07.2024

Bartender

Shanty Bar
07.2022 - 2023

Manager

Bow and Marrow/ Andy's Supper Club
08.2018 - 05.2022

Havre High School

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Jordann Gilbert