José Franco
San Pawl il-Bahar
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Driven Customer service with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
9
9
years of professional experience
Work History
Customer Service Executive
Personal Argentina
03.2019 - 11.2023
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Staff Manager
Power House Gym
01.2015 - 02.2019
- In charge of the correct performance of the Gym staff (Trainers, Receptionist, Maintenance)
- Ensure the correct functioning of the Gym equipment
- Pursued every opportunity to increase staffing program success, from initial onboarding through continued positive employee relations and communication strategies.
- Developed strong relationships with key clients, leading to increased repeat business and customer loyalty.
- Coached and mentored team members in company policies and successful Training strategies.
Education
Associate of Applied Science - Customer Service Management
Universidad De Palermo
Buenos Aires / Argentina05-2020
Associate of Applied Science - Sport Science
Evolution 360
Caracas, Distrito Capital02.2017
Associate of Applied Science - Crosstraining
Riobueno Fitness Academy
Porlamar, Nueva Esparta12.2015
FTS For personal trainers - FTS for Personal Trainers
Sociedad Venezolana de Medicina Física y rehabilit
Porlamar, Nueva Esparta05.2015
Basic Level First Aid - Basic Level First Aid
Fire Brigade
Porlamar, Nueva Esparta05.2010
Instructor in Weight Training - 1st level Instructor in Weight Training Methods
International Federation of Bodybuiding
Caracas, Distrito Federal07.1997
Skills
- Time Managing
- Customer Relationship Management
- Complaint Handling
- Presentation Skills
- Online chat and email
- Public Speaking
- Customer Needs Assessment
- Call center experience
- Team Collaboration
- Organized
Languages
Spanish
English
Portuguese
Awards
- 2021 Mr Olympia Amateur South American Master Classic Champion
- 2019 South American Champion Master and Open under 80Kg
Timeline
Customer Service Executive
Personal Argentina
03.2019 - 11.2023
Staff Manager
Power House Gym
01.2015 - 02.2019
Associate of Applied Science - Sport Science
Evolution 360
FTS For personal trainers - FTS for Personal Trainers
Sociedad Venezolana de Medicina Física y rehabilit
Basic Level First Aid - Basic Level First Aid
Fire Brigade
Instructor in Weight Training - 1st level Instructor in Weight Training Methods
International Federation of Bodybuiding
Associate of Applied Science - Customer Service Management
Universidad De Palermo
Associate of Applied Science - Crosstraining
Riobueno Fitness Academy
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