JOSEF MALLIA
TII
MSIDA
Summary
A motivated sales/customer service professional adept at thriving in dynamic, competitive settings. Demonstrates diligence, expertise, and swift decision-making skills to conquer challenges and achieve sales objectives. Known for employing strategic communication, diplomacy, and persuasive techniques. Additionally, dedicated to delivering exceptional customer service, exhibiting a warm, approachable demeanor coupled with unwavering professionalism, even in high-pressure situations. Acknowledged for excelling in fast-paced, demanding environments while upholding a service-oriented approach.
Overview
12
12
years of professional experience
5
5
Languages
Work History
TII
Karus LTD
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Investment Executive
Rocs Group
02.2024 - 08.2024
- Strengthened communication skills through regular interactions with others.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
Outbound Telesales
Epic Telecommunications
09.2022 - 02.2024
- Made on average of 60 cold calls per day resulting in client base growth by 15%.
- Followed up with customer post-base, ensuring ongoing satisfaction and resolve issues.
- Created leads and established relationships via outbound calls.
- Negotiated pricing and payment terms to facilitate deal closures.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Adapted sales strategy in response to evolving customer needs and preferences.
CHAUFFEUR
SELF EMPLOYED
03.2020 - 09.2022
- Answered, scheduled, and responded to reservation calls at specific times and locations
- Used GPS and maps to navigate and find best route to destinations to deliver passengers on time
- Hired new drivers, maintained performance and managed customer service
- Mapped efficient routes with minimal disruption to passengers or schedules
- Upheld high standards of cleanliness, sanitation, and service.
WAREHOUSE OPERATIVE
COOPLECNORTE
01.2017 - 03.2020
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Inspected packages and merchandise for damage and notified vendors
- Loaded, unloaded, and moved material to and from storage and production areas
- Consistently lifted materials weighing as much as 3 Ton.
- Collaborated with various departments to manage timely delivery of orders and avoid delays
- Safely operated forklift to safely move and safeguard stock and supplies in warehouse
REAL ESTATE AGENT
ZANZI HOMES
07.2016 - 09.2017
- Developed and maintained relationships with clients through networking, postcards, and cold calling
- Performed home evaluations and developed competitive market analysis for individual homes
- Developed and implemented marketing strategies to maximize sales and attract new clients
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales
- Developed and presented proposals to clients to raise awareness of potential real estate investments
- Negotiated, facilitated, and managed real estate transactions
TIED INSURANCE INTERMEDIARY
GLOBALCAPITAL PLC
10.2016 - 06.2017
- Responsibilities include helping people protect against uncertainties such as Disability, Critical illness and Death
- Helped people save up for future goals or saving towards retirement.
- Responsibilities also included, handling all necessary paperwork, meet up with clients and review of current policies every year to ensure that clients are aware of any current updates regarding policies.
- Applied deep understanding of relevant laws and policies to reach agreements
- Prepared agreements and settlement documentation for each interested party to sign and complete
OIL RIG PAINTER AND FOREMAN
SKILLED INTERNATIONAL (UK) LIMITED
04.2012 - 08.2016
- Work included site preparation of deck/bulkheads
- Checked paint quality, prepared mixes and monitored coverage
- Used brushes, rollers and spray guns to complete jobs with speed and accuracy
- Inspected equipment and tools used for safe operation
- Prepared and submitted reports on job progress and safety conditions to upper management
- Inspected completed work for adherence to very strict guidelines and highest quality standards.
- Fire and Explosions safety drills.
Education
ECDL -
ST ALBERT THE GREAT COLLEGE -
Skills
Friendly, Positive Attitude
Timeline
TII
Karus LTD
08.2024 - Current
Investment Executive
Rocs Group
02.2024 - 08.2024
Outbound Telesales
Epic Telecommunications
09.2022 - 02.2024
CHAUFFEUR
SELF EMPLOYED
03.2020 - 09.2022
WAREHOUSE OPERATIVE
COOPLECNORTE
01.2017 - 03.2020
TIED INSURANCE INTERMEDIARY
GLOBALCAPITAL PLC
10.2016 - 06.2017
REAL ESTATE AGENT
ZANZI HOMES
07.2016 - 09.2017
OIL RIG PAINTER AND FOREMAN
SKILLED INTERNATIONAL (UK) LIMITED
04.2012 - 08.2016
ECDL -
ST ALBERT THE GREAT COLLEGE -
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