Jose Maria Estivill
SEO Executive
St Julians
Summary
With the idea to build a strong background, I have invested the last ten years working as Tech Support/Systems Admin on different companies in two countries and I have learned how to handle the daily IT incidents that can affect a company, such as user's management, escalating tickets to the upper level of support and troubleshooting hardware and software issues. Now I am looking for the opportunity to combine this experience with a new challenge in the amazing world of digital marketing
Overview
10
10
years of professional experience
2
2
years of post-secondary education
6
6
Certificates
3
3
Languages
Work History
Services Operation Analyst
Gaming Innovation Group
, Malta
11.2021 - 01.2023
- Identifying application defects and follow-up on the issues with other internal service teams.
- Report directly to other internal support teams where a resolution is not immediately possible.
- Provide 1st line support to respond, investigate and resolve escalated incidents and service requests through the internal Service Management system.
- Monitoring of live production environments Identify 3rd party platform problems and communicate as necessary, both internally and externally.
System Administrator
Sparkasse-Bank-Malta
, Malta
04.2020 - 08.2021
- 1st/2nd line of support to end users.
- Monitoring live/test servers environments, keeping track of storage space, alerts and updates.
- Collaborating with different departments to create and update documentation for audits.
- Proper escalating unresolved tickets to the next level of support.
Setting up new users by first creating all required accounts on multiple systems and testing them before use. - Taking care of backup, off-site tape storage, and inventory-asset management.
- Managing day-to-day IT activities.
- Keeping users informed at all stages of the tickets and requests.
Desktop Support Technician
SD Services
, Malta
11.2016 - 02.2020
- 1st/2nd line of support to end users. Providing technical support to users via different channels, such as phone, email and ticketing systems.
- Troubleshooting hardware and software issues to ensure business continuity at all times.
- Installing and configuring computer hardware, software systems and peripherals.
- Properly escalating unresolved tickets to the next level of support.
- Setting up new users in the system, configuring different kinds of accounts and disabling expired accounts by HR requirements.
- Managing day-to-day IT activities.
- Providing training to end users in relation of the ticketing system used by the company.
IT Technician
Sotogrande International School
, Spain
09.2012 - 09.2016
- Configuring and repairing Apple devices (iMac, MacBook, iPad, Airport,AppleTv)
- Managing and configuring Active Directory and email accounts.
- Assisting users and solving their technical problems on site or remotely.
- Evaluating and maintaining the state of equipment and by keeping an inventory
- Configuring Cisco technologies (Switching, IP telephony).
- Backing up and recovering deleted data
Education
System Administration Technician (EQF 5) -
Puenteuropa
Algeciras,Spain 09.2008 - 07.2010
Skills
TeamWork
Certification
CCNA 1 Exploration: Network Fundamentals,(Cisco System)
Timeline
Services Operation Analyst
Gaming Innovation Group
11.2021 - 01.2023
System Administrator
Sparkasse-Bank-Malta
04.2020 - 08.2021
Desktop Support Technician
SD Services
11.2016 - 02.2020
LINUX: Network and Server Administration
02-2016
ACSP: Apple Certified Support Professional 10.8
04-2013
CCNA 4 Exploration: Accessing the WAN,(Cisco System)
12-2012
IT Technician
Sotogrande International School
09.2012 - 09.2016
CCNA 3 Exploration: Lan Switching and Wireless,(Cisco System)
09-2012
CCNA 2 Exploration: Routing Protocols and Concepts,(Cisco System)
09-2010
CCNA 1 Exploration: Network Fundamentals,(Cisco System)
09-2009
System Administration Technician (EQF 5) -
Puenteuropa
09.2008 - 07.2010
References
- Alessio Franchini, Senior Technical Support Specialist at The Mill Adventure
alessio.franchini@gmail.com +35677621065
- Carmelo Sanchez, Head IT of Sotogrande International School
csanchezsis.gl +34690052652
- Michela Di Giorgio, Senior Human Resources at Sparkasse-Bank-Malta
Michela.DiGiorgio@Sparkasse-Bank-Malta.com +35679445540
References
- Alessio Franchini, Senior Technical Support Specialist at The Mill Adventure
alessio.franchini@gmail.com +35677621065
- Carmelo Sanchez, Head IT of Sotogrande International School
csanchezsis.gl +34690052652
- Michela Di Giorgio, Senior Human Resources at Sparkasse-Bank-Malta
Michela.DiGiorgio@Sparkasse-Bank-Malta.com +35679445540
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