JOSEPH ALABI
Tal-Pieta
Summary
IT professional with a decade of experience in information technology administration, specializing in network and system administration. Proficient in Microsoft 365 and Azure cloud platforms, with a strong foundation in project management and hardware support. Demonstrated problem-solving skills in fast-paced settings. Focused on utilising expertise to foster personal and professional development.specialising
Overview
20
20
years of professional experience
1
1
Certification
Work History
GLOBAL DESKTOP SUPPORT SPECIALIST
MULTI-NET CO LTD
Mellieha
10.2024 - Current
- Provide technical support for desktops, laptops, mobile devices, printers, and other end-user equipment.
- Serve as the first point of contact for end-user support requests via the ticketing system, email, and phone.
- Troubleshoot hardware, software, and network issues on Windows and Mac platforms.
- Collaborate with international teams to ensure consistent support coverage across all regions.
- Manage onboarding and offboarding processes for employees, including provisioning, configuration, and equipment decommissioning.
- Maintain asset inventory, and ensure hardware is tracked and updated as needed.
- Participate in global IT projects, including software rollouts, security upgrades, and system migrations.
- Ensure compliance with IT policies, procedures, and security standards.
- Document troubleshooting steps and resolutions, and contribute to the internal knowledge base.
- Experience with the administration of Atlassian JIRA and Confluence products and plugins.
SYSTEM ADMINISTRATOR/M365 ADMINISTRATOR
PETROSTUFF NIGERIA LIMITED
Lagos
01.2014 - 01.2024
- Managed and maintained complex IT systems, including Microsoft 365, cloud services, servers, and network infrastructure.
- Ensured scalability, security, and business continuity through proactive system monitoring, troubleshooting, and optimization.
- Provided top-notch technical support to users, resolving hardware, software, and network issues via phone, email, and in person.
- Administered user accounts, access permissions, and security settings, ensuring data integrity, and compliance.
- Collaborated with stakeholders to align technology solutions with business objectives, driving digital transformation initiatives.
- Develop and enforce IT policies, procedures, and best practices.
- Manage IT budgets, vendor relationships, and procurement processes.
- Administer and manage the Microsoft 365 environment, including Exchange Online, SharePoint Online, Teams, OneDrive, and the Microsoft 365 Admin Center.
- Troubleshot and resolved technical issues related to Active Directory, mail flow, Exchange protections, SharePoint, Teams, OneDrive, and billing, while performing data backups, disaster recovery, and installation of office applications.
INFORMATION TECHNOLOGY SUPPORT
PETROSTUFF NIGERIA LIMITED
Lagos
01.2008 - 01.2014
- Installed, configured, and troubleshot desktop computers, laptops, software applications, and network connections, ensuring seamless functionality and resolving complex technical issues.
- Monitor system performance, troubleshoot issues, and ensure uptime.
- Provide Level 1-3 technical support to employees, resolving hardware and software issues.
- Maintain IT asset inventory, ensuring proper documentation of all equipment.
- Conduct IT audits and recommend improvements to security policies.
SYSTEM/Network Administrator Intern
APTECH COMPUTER EDUCATION LEKKI CENTRE
Lagos
01.2006 - 01.2008
- To educate users on the effective use of the system.
- Assemble, repair, upgrade, troubleshoot, and maintain computer systems.
- Installed, configured, and troubleshot desktop computers, laptops, software applications, and network connections, ensuring seamless functionality and resolving complex technical issues.
Education
MA - Business Administration and Management
Bath Spa University
United Kingdom01-2026
B.SC - Communication Technology
National Open University of Nigeria
Abuja, Nigeria01.2015
National Diploma - Computer Engineering
Osun State Polytechnics
Iree, Osun State, Nigeria01.2006
Skills
- Virtualization and cloud services
- System management
- Microsoft 365 proficiency
- Active Directory administration
- VPN configuration
- Remote access support
- Ticketing systems expertise
- IT technical support
- Windows and macOS troubleshooting
- IT security management
- Server administration
Certification
- Microsoft 365 Fundamentals (Certified)
- Microsoft Azure Fundamentals (Certified)
- Microsoft Azure Administrator Associate (in view)
- Microsoft AI fundamentals (in view)
- Microsoft DevOps training (ongoing)
- Digital marketing with Gen AI (ongoing)
- Microsoft Certified Professional (MCP)
- CCNA, Cisco Certified Network Associate (expired)
- Project Management Practitioner (PMP CPD)
Languages
Mother tongue(s): ENGLISH
Timeline
GLOBAL DESKTOP SUPPORT SPECIALIST
MULTI-NET CO LTD
10.2024 - Current
SYSTEM ADMINISTRATOR/M365 ADMINISTRATOR
PETROSTUFF NIGERIA LIMITED
01.2014 - 01.2024
INFORMATION TECHNOLOGY SUPPORT
PETROSTUFF NIGERIA LIMITED
01.2008 - 01.2014
SYSTEM/Network Administrator Intern
APTECH COMPUTER EDUCATION LEKKI CENTRE
01.2006 - 01.2008
MA - Business Administration and Management
Bath Spa University
B.SC - Communication Technology
National Open University of Nigeria
National Diploma - Computer Engineering
Osun State Polytechnics
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